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Re : How to automate envelope on CI build server

August 20, 2018, 12:19 pm
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Hi Nigel,

If you are using Sentinel LDK 7.8,  SL licenses can be generated using "Sentinel EMS" or "LDK LicGen APIs" (also available through the utility "Toolbox").

But generation of a SL License, is only possible if your Sentinel LDK Masterkey is holding a valid Feature "2" (Time Period not expired) and a Feature "3" with at least 1 execution available.

Regards,
Olivier
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Hasp key not recognized in Windows 7 64bit

September 3, 2018, 7:46 am
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Really hoping for some help here.

My scenario happened last January when the drive failed on the server PC at my establishment. The machine was replaced with a Windows 7 64bit install (formerly Windows 7 32bit). All necessary software was put back in play and the USB hasp key seems to work fine with what was recovered. Back in January there was one piece of critical software that couldn't be recovered because the installation media had been lost. Fast forward to about 3 weeks ago and I was able to secure a copy of this program and install it. Part of NCR's Aloha POS software.

The program runs absolutely fine in demo mode however even though I have a valid license, it seems unable to see the hasp key. I was told it was due to it being a 64bit Windows installation but I was not offered any help beyond that as it is an older piece of software so both the local vendor and NCR no longer support it nor has it been replaced with a newer version. I have years worth of data and time poured into a database that I have completely recovered but cannot work with in any fashion because of this licensing hurdle. 

The software comes with a small program called "License Manager" which appears to belong to Aloha and not a third party and it seems that this program must see the USB key or it will not allow the other program to run licensed.


Any assistance would be appreciated. 
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Does APPONCHIP supports .Net (C#/VB) assemblies?

September 3, 2018, 10:46 am
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i am developed application with C# and VB .net May i use App On Chip module for my .net assemblies.

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Re : Does APPONCHIP supports .Net (C#/VB) assemblies?

September 4, 2018, 3:46 am
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Dear User,

Thanks for raising the concern.

The requirement mentioned is not supported as of now. The app-on-chip option is available only for win32 and win64 assemblies.

However, we can alternatively try to create a separate c/c++ dll with specific methods that needs to be protected and use its reference in the .Net application/assembly. In this way, we can use app on chip over the methods created on new dll created.

Please feel free to share your thoughts with us.

Thanks & Regards,
Parth Kaushik

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Re : Hasp key not recognized in Windows 7 64bit

September 4, 2018, 6:27 am
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Hi Micco,

Even if the key is visible to the License Manager, this will not ensure that the application will work on 64-bit platform.

The behavior will depend on how the application vendor has configured and built the licensed application. Hence this can be checked from the vendor only.

We would not be able to provide much help here.

Regards,
Ashish

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Re : Does APPONCHIP supports .Net (C#/VB) assemblies?

September 5, 2018, 10:41 am
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Thanks for your Reply

i tried Win32dll that was created by VC++  but i got the follow error message 

*Envelope did not find any functions that could be protected with AppOn Chip*

can you give me some sample VC++ dll projects for AppOnChip  modules ?

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Re : Does APPONCHIP supports .Net (C#/VB) assemblies?

September 6, 2018, 7:00 am
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Dear User,

 

Thanks for replying.

 

As of now, we dont a readily available sample for this requirement. However, you can try the below suggestions that may help to remove this error.

 

*Pass /MAP to the linker (e.g. in Visual Studio 2017:   Project --> Properties --> Linker --> Debugging --> "Generate Map File" set to "YES") then provide this MAP file to the Envelope engine under App-On-Chip section.

 

* Go to Properties --> C/C++ --> Optimization and select "Full optimization" or "Maximize Speed" before recompiling the DLL.

 

If the issue still appears then please share this with our support team using  Gemalto Support portal https://supportportal.gemalto.com/csm/  as it might need detailed investigation.

 

Thanks & Regards,

Parth Kaushik



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Re : Does APPONCHIP supports .Net (C#/VB) assemblies?

September 8, 2018, 1:33 am
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Thanks for your reply,

i just followed your steps, really useful and i can Check Enable AppOnChip option but
i got

"0001   2018-09-08 10:57:34   There are no functions available for protection."


my functions are not show here ..

so how can i declare the function body ?..
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Re : Does APPONCHIP supports .Net (C#/VB) assemblies?

September 10, 2018, 12:09 am
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Dear User,

Thanks for your reply.

It seems that we require to investigate this further in more detail.

Please be suggested to raise it with us at our support portal https://supportportal.gemalto.com/csm/ .

Thanks & Regards,
Parth Kaushik
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Re : Sentinel driver and McAfee Application Control corrupt USB stack. No more keyboard and mouse

September 12, 2018, 5:26 am
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topic can be closed. Problem was related to McAfee having problems enumerating USB devices. The HASP SRM dongle was simply blocked by McAfee software bugs.
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Yellow developer dongle 'changed' into a master key, no enveloping possible

September 12, 2018, 5:34 am
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We have a number of developer dongles, yellow ones, needed for enveloping our application during the build process.

Today I noticed I could not envelop the 32-bit applications anymore. Strangely the 64-bit applications still can be enveloped.


Looking at the WebInterface I noticed my developer key is shown differently than other developer keys.

How can I get the original behavior back, since we can't use this developer key anymore.

Key 2 is working correct

Key 3 is not working correct

Key 4 is a newer type, also working correct


# Location Vendor Key ID Key Type Configuration Version Sessions Actions
1 Local 59147
(59147)		 194....51
HASP HL Pro  Image may be NSFW.
Clik here to view.
- 3.25 -
2 Local CRCGK
(59147)		 19....34
Sentinel HASP Developer  Image may be NSFW.
Clik here to view.
- 3.25 -
3 Local Master
(59147)		 18....69
Sentinel HASP Developer  Image may be NSFW.
Clik here to view.
- 3.25 -
4 Local CRCGK
(59147)		 19....63
Sentinel LDK Developer  Image may be NSFW.
Clik here to view.
HASP 4.27 -  


 


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Re : Sentinel driver and McAfee Application Control corrupt USB stack. No more keyboard and mouse

September 12, 2018, 6:52 am
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Hi Edgar,

Thanks for the confirmation.
Good to know that the issue is resolved.

Regards,
Ashish
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Re : Yellow developer dongle 'changed' into a master key, no enveloping possible

September 13, 2018, 6:52 am
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Hi Edgar,

Thanks for raising the concern.

As shown in the screenshot, the vendor name tag for the developer key has been named as Master. Although, the key is still a Sentinel HASP developer key (see configuration) and contains the same vendor ID.

The key should be able to perform the enveloping with both 32/64 bit apps. In order to investigate the protection problems, please help us get the inputs on below points.

1- What is the version of Envelope and libraries being used ?
2- Please re-introduce the sentinel master key and check again.
3- Kindly try to protect 32bit sample bounce application given for envelope and share the result.

Looking forward to the response.

Thanks,
Parth

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Error HASP_SCOPE_RESULTS_EMPTY

September 26, 2018, 3:52 am
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Hi,
I'm using Sentinel HASP/LDK aksusbd-7.81-1.x86_64 that run on Linux
I'm trying to get fingerprint file (C2V) by using the HASP GetInfo API,
the API return the error : HASP_SCOPE_RESULTS_EMPTY:50

could you help me with that?

Thanks,
Yosef




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Sentinel SL secure storage I/O error or USB request error

September 26, 2018, 7:40 pm
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I have a client  who is trying to apply a V2C file on their system, but it is failing with the error:
Sentinel SL secure storage I/O error or USB request error

Looking in the Access Log of the Sentinel Admin Control Center I can see "Failed to start vendor <code>" where the code corresponds to our vendor code.
There is also the error "Failure in processing vendor <code> license directory for missing fridge "

Any idea how we can fix this problem?
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VPN Configuration

September 27, 2018, 12:50 am
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Hello,

Can you tell me which one is the correct VPN configuration for sharing licenses with Sentinel RMS License Manager v9.2  between offices?
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Re : Error HASP_SCOPE_RESULTS_EMPTY

September 27, 2018, 11:58 pm
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Hi Yosef,

Please share the XML's are used in Scope and Format for GetInfo API. You can try with below inputs and check if it works-

Scope:
<?xml version="1.0" encoding="UTF-8" ?>
<haspscope>
<license_manager hostname="localhost" />
</haspscope>

Format:
<haspformat format="host_fingerprint"/>


So the corresponding C code should look as follows-
  1. const char* scope =
  2. "<?xml version=\"1.0\" encoding=\"UTF-8\" ?>"
  3. "<haspscope>"
  4. " <license_manager hostname=\"localhost\" />"
  5. "</haspscope>";

  7. const char* format =
  8. "<haspformat format=\"host_fingerprint\"/>";


Regards,
Ashish
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Re : Sentinel SL secure storage I/O error or USB request error

September 28, 2018, 12:06 am
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Hi David,

This may be a case of corruption related to license storage corresponding to your vendor code.
It would need a deeper investigation.

Please create a support ticket on Gemalto Customer Portal for the same.

If you are not registered on the portal then please drop an email to crmprod@gemalto.com to get your Customer Identifier needed for the registration.

Regards,
Ashish

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Re : VPN Configuration

September 28, 2018, 8:00 am
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Hi Dauphineo,

Thanks for reaching out to us.

For detailed information, please login in Gemalto Customer Support Portal and refer to the Knowledge Base article KB0010175 "Sentinel Rights Management Service Behavior over VPN" https://gemalto.service-now.com/kb_view.do?sysparm_article=KB0010175

You may also refer to article KB0017118 for more information.

Hope it helps ! Please feel free to get back to me.

Regards,
Gaurav Bhanot
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Re : VPN Configuration

September 28, 2018, 11:05 pm
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Thank you for your reply, but the link you sent gives me this error "Knowledge record not found" and I am not able to locate the article. Thanks
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