Re : Slow installation using command line installer (haspdinst.exe)
Thanks for sharing the details.As this would require detailed investigation, please get in touch with us through our Customer Support Portal https://supportportal.gemalto.com/csm/Regards,Gaurav Bhanot
View ArticleRe : Problems with aksusb and key
Hi Dmitri,Hope you are keeping well.Kindly create a ticket in Gemalto support portal "https://supportportal.gemalto.com/csm/?id=csm_login" so that we can further investigate on this issue.Regards,Anubhav
View ArticleRe : Problems with aksusb and key
Helloon the link you provided I see "Sorry, the page you requested was not found."
View ArticleRe : Windows 10 Updates 2018-02
Hi Michael,This needs further investigation at our end. Hence, we suggest you to kindly get in touch with support team at technical.support@gemalto.com .Thanks,Heena
View ArticleRe : Trouble running sentinel license manager service
Currently running McAfee antivirus, it is the only one we run. hasplms.exe was actually already in the "safe programs" list when I went to add it, so I went ahead and disabled my active scanning and...
View ArticleKey Memory Default Value
Hi,We've been using the HASP SRM key for a while now. We use the API to directly read/write in the key memory. We ran into a strange issue. It seems some key arrive from the manufacturer with 0xFF...
View ArticleRe : big problem
hi all customers no one know how to call api c runtime this dll file from oracle 6i if anyone using oracle 6i plz help me to call hasp dll file from oracle 6i formsor telling me status =...
View Articletype of variables
hello i want know type of variables in hasp_windows_xxx.dll status = hasp_login(feature, vendor_code, &handle);hasp_login return *intfeature return int vendor_code return...
View ArticleRe : Key Memory Default Value
Hi Stephane,Thanks for reaching out to Gemalto.Could you please confirm if you have received the HASP SRM key directly through Gemalto or from our partner?The starting memory value of an unused key...
View ArticleRe : Trouble running sentinel license manager service
HI Maxwell,Some antivirus still have certain background services running even if scanning and other settings are disabled.These services can block the installation of drivers. Please try after...
View ArticleRe : type of variables
Hi Ahmed,The return types are as follows:feature unsigned int vendor_code void*handle unsigned inthasp_login enumPlease...
View ArticleRe : big problem
Hi Ahmed,It is already taken care off in http://sentineldiscussion.gemalto.com/topic/type-of-variables#43161000001886032Thanks,Heena
View ArticleRe : Problems with aksusb and key
Hi Dmitri,Kindly try again with https://supportportal.gemalto.com/csm/?id=csm_loginRegards,Anubhav
View ArticleRe : Problems with aksusb and key
HiI try to register on this portal but didn't get a confirmation letter.
View ArticleRe : Unable to install akshasp.inf
Hi Gaurav,Sorry for the delay. I downloaded the latest installer as you linked and tried both commands successively. My error code is now 42 5 1317 -1906441208.I have also tried it with different...
View ArticleRe : Problems with aksusb and key
Hi Dmitri,Kindly try to use forget password option and check whether you receive password or not.If not, kindly send one email to "technical.support@gemalto.com" with your query.Regards,Anubhav
View ArticleRe : Trouble running sentinel license manager service
I went ahead and tried it without McAfee installed and it did not have any change in behavior. have we confirmed that the driver installer is compatible with windows 10 version 15063?
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Error on Protection key update
Hi.When try to load the c2v file into the EMS version 7.5 to create a new entitlement (v2c file), I receive the message "Unable to retrieve Protection Key for Key ID - XXXXXXX".In Sentinel Admin...
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