Re : big problem
hi one thing else please may this help me i called dll file this dll using pow function double(x,y,z)z=pow(x,y) okay i called it cause i understand it parameter for this (x return double ,y return...
View ArticleRe : Trouble running sentinel license manager service
Hi Maxwell,Yes, the drivers are compatible with this version.This may need detailed investigation. Please get in touch with our support team at technical.support@gemalto.com keeping your application's...
View ArticleRe : Error on Protection key update
Hi Vasea,This error generally occurs when the c2v record is not available in database.Please try to checkin the c2v and share the result.Then follow the below mentioned steps and confirm if you get any...
View ArticleRe : Error on Protection key update
Hi, Heena.Thank you for your reply.I no longer have records with this key in the database, the key went directly to the client and it generated the c2v file.The c2v file is ok (valid with xml...
View ArticleRe : Unable to install akshasp.inf
Hi Nathan,Thanks for the update.This would require detailed investigation. Please get in touch with us through Gemalto Customer Support Portal <https://supportportal.gemalto.com/csm/>. Kindly...
View ArticleRe : Unable to install akshasp.inf
Hi Gaurav,I'm not able to register on your customer support portal as I don't have a customer number. Pasted below is my log file as I'm not able to attach it here.
View ArticleRe : Error on Protection key update
Hi Vasea,You need to checkin the c2v first so that its entry can be done in database.Then you can use the option to create v2c from that c2v. Please share if you are getting any error now.Thanks,Heena
View ArticleRe : Error on Protection key update
We received another c2v file from the client and everything is ok. Thank you very much.Vasea
View ArticleRe : Unable to install akshasp.inf
Thanks for the update.Could you please mark an email at technical.support@gemalto.com along with the aksdrvsetup.log?Kindly include your vendor in the email.Thank You,Gaurav Bhanot
View ArticlePNP Detected Fatal Error
hii have below on different Servers, and both with Windows Server 2012R2 and Server 2016 (servers are Dell R730)i have a hasp key, and installed the driver Sentinel_LDK_Run-time_setup 7.63.14528.60000...
View ArticleRe : Error on Protection key update
Hi Vasea,Good to know that the issue is resolved.Please feel free to get back in case of any queries.Thanks,Heena
View ArticleRe : PNP Detected Fatal Error
Hi Klass,Hope you are keeping well.We need to troubleshoot the issue at our end, kindly create a ticket in our support portal " https://gemalto.service-now.com/csm ". We will get back to you once...
View ArticleRe : PNP Detected Fatal Error
Hi Klaas,Thanks for creating ticket is our portal.Our engineer will get back to you.Regards,Anubhav
View ArticleRe : big problem
HI finally it working and now i can cal sentinel dll from oracle 6i many thanks just one else question i make feature 8 and define it for 5 user so can i change and update this define for the same...
View ArticleRe : big problem
hi yeah i get it many thanks for you what if i want make order for sentinel HL NET can you give me of the distributor number in India cause this near from me to contact him for making order many thanks...
View ArticleRe : big problem
Hi Ahmed,For the required information, you can send an Email to technical.support@gemalto.com. We will get back to you.Thanks,Heena
View ArticleEnvelope v7.6 (Mac) crashes while protecting 4D v15 Volume Desktop Application
I tried Envelope v7.6 on two Macs (with OS X 10.11.6 and 10.12.6).It crashes on both machines while protecting a application compiled into 4D v15 Volume Desktop.It seems to be an incompatibility with...
View ArticleRe : Envelope v7.6 (Mac) crashes while protecting 4D v15 Volume Desktop...
Hi Markus,Hope you are keeping well.We need to investigate reported issue further, kindly open ticket in our support portal " https://gemalto.service-now.com/csm " and we will get back to...
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