Re : Protected software causing high disk usage in Windows 10!!
Hello Cam, Thanks for raising this concern.We have no such issues reported by other customers.Kindly consider the below steps and help us get your results.1- Use the below link to download the latest...
View ArticleRe : Question about Licensing API hasp_get_info function.
Dear Customer,Thanks for your query.Per my understanding,scenario 2 is working as per design. It would reflect error 'HASP_SCOPE_RESULTS_EMPTY' on using hasp.getinfo function until the System...
View ArticleRe : Problem when using Sentinel HL Key on virtual machine
Hello Vincent,Greetings for the day.We look forward for your participation to conclude the thread.Best regards,Parth
View ArticleCould I just install the com.aladdin.kext.aksfridge driver only on Mac?
the "sentinel HASP LDK Mac OS X Run-time GUI Installation" will install driver and sentinel admin control center.the sentinel admin control center for developer and debug is good. but for our customer...
View ArticleRe : Protected software causing high disk usage in Windows 10!!
Hey, Parth!! That didn't help since I already have the latest drivers installed. That could be a Windows issue as well. I emailed my music provider with the screenshot. Thanks!! :)
View ArticleRe : Could I just install the com.aladdin.kext.aksfridge driver only on Mac?
Hi Diuming,Hope you are keeping well.I would like to inform you that on Mac, only SL admin mode license is supported and SL admin mode license won't work without ACC.So we do not have any other way to...
View ArticleRe : .Net WPF Application does not run after Envelope
Hi,Thanks for raising the concern.For the mentioned issue, we need to analyze the application at our end. Therefore, it would be great if you can contact us over support.Please send an Email to...
View ArticleRe : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL...
Hello Kostas, Thanks for sharing the screenshot.However, this doesn't appears to be from "Sentinel Master Key" dongle and instead it appears to be "HASP HL" license dongle.To clear this confusion,...
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Re : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL...
Hello Parth,I was not aware that such keys had an expiration date. I will be talking with a Gemalto representative, if needed.I attach the "Sentinel Keys" screenshot. The key is the one before the last...
View ArticleRe : Protected software causing high disk usage in Windows 10!!
Hello Cam, Thanks for the reply. We invite you to raise it with our support team if the issue is believed to be related with protection. We shall now conclude the thread.Regards,Parth
View ArticleUsing hasp_get_info() to get feature name?
Hi Master,Sometimes we need to discussion with our customers when some features have problems.So we use feature name to connect problems and resolve it.I found a strange thing about feature name. Why?...
View ArticleRe : Using hasp_get_info() to get feature name?
Hello Diuming,Thanks for raising the concern.Using the sentinel toolbox, we can check the feature number and name under hasp_get_info() for the key by providing the key ID in scope template using...
View ArticleRe : Using hasp_get_info() to get feature name?
Hi Master,thanks for helptake a look my attached image, pleasefeature51 , feature52 and feature53 are updated(V2C file) by ACC->Update/Attachso, I can get feature names(feature51 , feature52 and...
View ArticleRe : Using hasp_get_info() to get feature name?
Hello Diuming, Thanks for the response.Please try the below shared procedure and confirm if this helps to restore the missing data.1- Go to sentinel EMS > Developer >Export catalog definitions.2-...
View ArticleRe : Using hasp_get_info() to get feature name?
Dear valued customer,Product & Feature name are not written into the Sentinel HL key licensing Memory. Further more to Parth update, here are the several ways the product / feature names are...
View ArticleBSOD for Sentinel LDK Run-time after most recent Windows Update on MS Surface...
The Sentinel LDK Run-time license manager service generates a BSOD on a Microsoft Surface 3 computer after some recent updates from Microsoft. (KB4013418, KB4015217, KB 3150513 ...installed on April...
View ArticleRe : BSOD for Sentinel LDK Run-time after most recent Windows Update on MS...
Dear Customer,Thanks for raising the concern.For the mentioned issue please make sure that you are using our latest driver version 7.54, available at below location:GUI Installer:...
View ArticleRe : BSOD for Sentinel LDK Run-time after most recent Windows Update on MS...
Yes, the computer has had the most recent Sentinel EMS/LDK and Run-time (7.54) installed since it came out, so all Gemalto-related components were up-to-date, prior to the Windows Update took place.
View ArticleRe : BSOD for Sentinel LDK Run-time after most recent Windows Update on MS...
Dear Customer,Thanks for the details.Please send an Email to our support ID for further investigation of the issue.Thanks,Heena
View ArticleProblem using Create Entitlement Web Service
Hi everyone,.i'am trying to create an Entitlement using the "Create entitlement" web service (v73/ws/entitlement.ws).My entitlement has only one product associated, and all the 4 features are set as...
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