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File was not accepted by any of Envelope Engines.

February 10, 2020, 2:28 am
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Hello,

I'm using Sentinel LDK Envelope 7.4 tool to protect our dll files.  But I got a error: "File was not accepted by any of Envelope Engines".  It's a C# dll which is included some C++ assembly.  I'm sure that this program could be launch in the same PC installed Sentinel tool.  How could we solve it?

Thank you
PNWang


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Re : File was not accepted by any of Envelope Engines.

February 10, 2020, 6:31 am
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Hi PCwang, 

Thanks for raising the concern.

Please be suggested to get the issue reported to technical support using our support portal at https://supportportal.gemalto.com/csm .

Also, it may be helpful if you can provide below details :

1. Is the issue getting reproduced with latest envelope version 7.10 ?
2. what are the platform details used in build of this DLL ?

You can download the latest Sentinel LDK SDK from artcile ID 'KB0018327' from support portal.

Thanks & regards, 
Parth Kaushik  
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about hasp_read

February 23, 2020, 2:29 am
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hello every one
now i'm able to call has_login(feature,vendor_code,handle)
and i take handle number to call hasp_read but always get reult 9 that mean hasp invaild handle
so need help please
many thanks
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Re : about hasp_read

February 24, 2020, 6:21 am
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Re : Problem with a Sentinel HL Net Time key (feature with execution count).

December 23, 2019, 8:07 am
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OK. In Java looks like this:

Hasp hasp = new Hasp(Hasp.HASP_DEFAULT_FID);
Hasp haspLicense = new Hasp(FEATURE_WITH_EXECUTION_COUNT);

String scope = "?xml version=\"1.0\" encoding=\"UTF-8\"?> +
                      <haspscope> +
                      <feature execution_count_to_consume=\"numberToConsume\" /> +
                      </haspscope>";
haspLicense.loginScope(scope, vendorCode);

It consumes numberToConsume licenses and returns 0.

After, execute this:

String haspScope = "<?xml version=\"1.0\" encoding=\"UTF-8\" ?> +

                               <haspscope> +

                               <hasp id=\"keyId\" /> +

                               </haspscope>"

String haspFormat = "<?xml version=\"1.0\" encoding=\"UTF-8\" ?> +

                                <haspformat root=\"hasp_info\"> +

                                <feature> +

                                <attribute name=\"license\" /> +

                                </feature> +

                                </haspformat>"

String haspInfo = hasp.getInfo(haspScope, haspFormat, vendorCode);




Thanks,



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Uninstall of Sentinel HASP Runtime 6.65.1.48607 failed. "Failed to load library"

March 2, 2020, 2:19 pm
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When attempting to uninstall Sentinel HASP Runtime it fails out with "Failed to load library"

When calling the uninstall with WMIC it returns error 1603.

Sentinel HASP Runtime 6.65.1.48607


Hoping someone can assist with any further troubleshooting.
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Re : Uninstall of Sentinel HASP Runtime 6.65.1.48607 failed. "Failed to load library"

March 3, 2020, 6:35 am
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Hi William,

Thanks for raising the concern.

Could you please share the OS version with update build details being used ?
The driver version installed is deprecated and that maybe conflicting with the OS platform.

Kindly try the below steps and check if it helps:

>Click the below link to download and extract the latest RTE (command line version)
>Open the extracted folder in command prompt under admin mode.
>Run the below command, sequentially :-
  haspdinst - purge       (to uninstall, press enter)
  haspdinst - i               (to install, press enter)

To get the latest command line drivers, use below link and search for KB ID at KB0018319 :

Looking forward to the results.

Best regards,
Parth Kaushik
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Re : Uninstall of Sentinel HASP Runtime 6.65.1.48607 failed. "Failed to load library"

March 3, 2020, 8:46 am
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Server 2016, Build 14393.3504.

I did download that command line installer. In both situations both -purge and -i I get "The Operation Completed Successfully" but it has no impact on the original issue.  When using -Purge it doesn't remove the Sentinel Runtime from Programs menu, nor does it allow me to uninstall through the GUI or WMIC.  Its the same error.

After using the -i switch, I can see the Sentinel LDK service in services and it is running.  However, the Sentinel LDK still does not see the SafeNet USB dongle. See screenshots from the old 2008r2 server here where it is installed and functioning.


I need to install version that is compatible with an Aladdin SafeNet license dongle. The software developer who wrote the software passed away and his company folded.  Unfortunately this is a critical piece of software for the company that is not cheap, or easy to replace.  While I have them investigating alternatives, many do not do all of the thing the legacy software currently does, so I need to find a way to keep it running and maintain compliance. Due to Server 2008r2 being end of life, we must move this to a 2012 or preferably 2016 server to maintain compliance.
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Re : Uninstall of Sentinel HASP Runtime 6.65.1.48607 failed. "Failed to load library"

March 4, 2020, 6:19 am
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Hi William, 

Thank you for the response.

The command line driver's setup doesn't add an icon in the program menu. The icon appearing in program list is due to some GUI conflict between the older drivers and the latest OS.

The above shared steps were for upgrading the drivers. It must have upgraded by now following the "Operation completed successfully" flag after installation. You can confirm the same by checking the version on diagnostic page in ACC portal at http://localhost:1947/_int_/diag.html . 

As clarified earlier, the old drivers provided to you with the software are not compatible with latest OS. Therefore, it may work server 2008 R2 but not on 2012 or 2016 servers. Also, the protection software used is also 'out of support' from long time now. Hence unfortunately, its not feasible to run the application in current sentinel environment.

Best regards, 
Parth Kaushik 

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Re : Uninstall of Sentinel HASP Runtime 6.65.1.48607 failed. "Failed to load library"

March 4, 2020, 9:38 am
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moving away from the failed uninstall of the software.

Is there any version available of the Sentinel HASP software that might recognize the Aladdin SafeNet USB license Key?  If so, can you point to a link?

I understand if the software is considered unsupported, I just need to make the attempt for the business before going back and killing a software used in production across multiple sites at our company
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Re : Uninstall of Sentinel HASP Runtime 6.65.1.48607 failed. "Failed to load library"

March 5, 2020, 2:41 am
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Hi William, 

Thanks for the response.

Please be suggested to get in touch with our technical support team to discuss the same.

You can email our support executives at technical.support@thalesgroup.com.

Best regards, 
Parth Kaushik 
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Re : Uninstall of Sentinel HASP Runtime 6.65.1.48607 failed. "Failed to load library"

March 10, 2020, 12:46 pm
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@ William11111420410320,

Looking at Old_Server2008r2 screenshot, you have a HASP HL Net USB dongle. The dongle presence is displayed via the "Aladdin Monitor" utility. The "Aladdin Monitor" does interact with the "HASP License Manager"  version 8.320 service installed on Windows Server 2008. (C:\Windows\system32\nhsrvice.exe -service)

The HASP Loader service is listening and communicating on port "UDP 475"  (reserved  IANA port).

"Aladdin Monitor" utility:
https://supportportal.gemalto.com/csm?id=kb_article_view&sysparm_article=KB0012501

"HL DiagnostiX Utility":
https://supportportal.gemalto.com/csm?id=kb_article_view&sysparm_article=KB0012500


"HASP License Manager" v8.320 is currently not available via a Thales download link, do you have the installer at your end ? (lmsetup.exe)

Regards,
Thales Client Services

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Re : Uninstall of Sentinel HASP Runtime 6.65.1.48607 failed. "Failed to load library"

March 10, 2020, 4:19 pm
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I do have the LMSetup.exe, however, it did not function correctly in Server 2016.
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Available memory in Sentinel HL Pro to read and write

March 13, 2020, 8:36 am
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Hello,

I have a Sentinel HL Pro with Driverless configuration.
I'm reading and writing in the memory using C# Api but the problem is that i can only access 112 bytes of memory.

  1. HaspFile file = _hasp.GetFile(HaspFileId.ReadWrite))     
  2. int size = 48;
  3. file.FileSize(ref size);
  4. MessageBox.Show(size.ToString());
  5. byte[] buff = new byte[size];
  6. file.Read(buff, 0, size);

this is the way i access the file and this prints 112.
Reading Sentinel HL Pro specifications ( sentinel_specifications ):

Memory
Protected Read / Write Memory 112Bytes
Read Only Memory (ROM) 112Bytes
Backwards Compatibility Memory 112Bytes
Additional memory (coming up in Driverless configuration) 26KB


So my question is: can i access these 26KB of memory though C# Api? Is this memory available to read and write though C# Api?

Best regards



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Re : Available memory in Sentinel HL Pro to read and write

March 16, 2020, 6:46 am
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Sentinel EMS 7.10.1 Javascript error

March 16, 2020, 8:48 am
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Hello
We have a problem with EMS server after moving to a new windows server.
We already were working on EMS for LDK 7.10, 
1- We took a backup using SSMS 18.
2- Install a fresh copy of Sentinel-LDK_SDK 7.10
3- Restore the backup.
Everything seems to be ok, we logged on successfully.
The problem appeared when we try to access the entitlement page (check the attachment please)
a javascript error appeared in the console said:
"Cannot read property 'value' of null" in entitlementManagement.js?version=7.10.1

anyone can help, please? 

Thanks
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Re : Sentinel EMS 7.10.1 Javascript error

March 17, 2020, 5:21 am
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How to write a query that has expiration date on product?

April 10, 2020, 11:58 pm
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Hi,

We're using Sentinel EMS LDK v.7.9 and I want to write a query in report that have entitlement info with expiration on each product included in a entitlement.

However, going over the schema. I cannot find the expiration date for the product. Where is it stored in SQL?

Note I'm not looking for expiry of the entitlement, but the expiry of each product under a entitlement.

An example of my query will be: 

SELECT EID, createDate, T_ENT.RefId1, T_ENT.RefId2, CSTMRName, BillAddrState, ProductKeyID, T_ENT_PRODUCT_KEY.isEnabled, T_ENT_LINE_ITEM_PRD_SUITE.PrdSuiteLineItemId, PRDIdentifier, PRDName
FROM T_ENT, T_CSTMR, T_ENT_PRODUCT_KEY, T_ENT_LINE_ITEM_PRD_SUITE, T_PRD, T_ENT_LINE_ITEM
WHERE T_ENT.CSTMRId = T_CSTMR.CSTMRId 
AND T_CSTMR.CSTMRId = T_ENT_PRODUCT_KEY.CSTMRId
AND T_ENT_PRODUCT_KEY.LineItemId = T_ENT_LINE_ITEM_PRD_SUITE.LineItemId
AND T_ENT_PRODUCT_KEY.LineItemId = T_ENT_LINE_ITEM.LineItemId
AND T_ENT_LINE_ITEM_PRD_SUITE.LineItemId = T_ENT_LINE_ITEM.LineItemId
AND T_ENT_LINE_ITEM_PRD_SUITE.PRDId = T_PRD.PRDId
AND CSTMRName = 'XYZ'
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Re : How to write a query that has expiration date on product?

April 13, 2020, 7:11 am
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Hi Paul,

Thanks for raising the concern.

However, please be suggested to raise this with our support team to assist you for requested SQL Query.

You can use our support portal to reach for the same at https://supportportal.gemalto.com/csm .

Best regards,
Parth
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Different host_fingerprint on the same system.

April 14, 2020, 8:55 am
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Hello,

I have an application in Java that runs on a live operating system (booted from the stick).
Each time I reboot the station the value for "host_fingerprint" for the SL-AdminMode or SL-UserMode keys are different. All tests are run on the same machine.

Through the web service, provided by EMS, we extracted the fingerprint details for 2 activations on that system. Only the value for secure_storage_uid differed in the criteria list.

Why does this happen if it's the same system? Does it matter that I use a live operating system?

Thank you.
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