Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

June 8, 2016, 10:52 am

≫ Next: Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

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Hi Stefano,

Hope you are doing well!

Thanks for the query.

Yes your understanding is correct, ENTId and EID are different entities. EID(string) could be found easily from the EMS UI.

However ENTId(Integer) for any specific EID(String) can be obtained from the T_ENT table in the EMSDB database..

Hope this helps. Feel feel to reach back to us at support@safenet-inc.com for any further assistance!

Regards,

Ashish Kumar

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Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

June 8, 2016, 11:17 am

≫ Next: Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

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Hello Ashish,
thanks for your quick answer.

The entId as integer is provided back from EMS web service when creating the entitlement (in the response header). So if I well understand the only way to get the string EID is to access EMS database and query it using entId as key.

If so, I think I will give up with storing the EID from my program, and only storing the product key (for SL licenses) or the key UID (for HL licenses) as I'm doing now; they can be easily used from EMS right now to perform any search.

I hope in the future the web service could report also EID when generating the entitlement (maybe as response header at the same time of entId), so I will update my application.

Thanks again for your support.
Regards,
Stefano

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Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

June 8, 2016, 11:31 am

≫ Next: Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

≪ Previous: Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

Hello Stefano,

Thanks for the quick response!

When we create an Entitlement we get ENTId(integer) as an response.

To know EID(string) of any specific ENTId(integer), "Get Entitlement Using Entitlement Id" Web-service can be used.

In order to get the EID as an output we just need to input the ENTId of an entitlement.

Hope this helps.Feel free to get back to us in case of any concern.

Regards,

Ashish Kumar

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Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

June 8, 2016, 5:18 pm

≫ Next: Memory update using web services

≪ Previous: Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

Hello Ashish,
which service do you mean with "Get Entitlement Using Entitlement Id"?

If you are talking about GET /v74/ws/entitlement/{entId}.ws (§ 4.6.1 at page 56 of Sentinel EMS Web Services Guide.pdf, Part Number 007-011157-001, Revision I), in the resulting XML there is no EID.

Using RESTClient I queried some entitlement I created in my EMS test installation, but I can only find these two items (at the end of XML response):

where <KeyId> is the UID of the hardware key I used, and <productKeyId> is used during entitlement activation process and is not related to the EID I can see in EMS UI (for this entitlement is, for instance 6eb8436e-0fce-4009-898a-e777bbf52587).

Am I missing something?

Thanks for your support and regards,
Stefano

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Memory update using web services

June 9, 2016, 4:26 am

≫ Next: Re : Problem with Drivers v7.41 and Windows 10 32 bit

≪ Previous: Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

Hi,

reading the Web Services Guide, I'm trying to incorporate some (EMS) features in my software.

I succeded in creating and producing new entitlements but I can't update (hardware) key memory specifying the <memorysegment> tag.

I tried to update memory in different ways:

- Following the chapter 4.6.10. Sample XML for Entitlement Web Services, I tried to add values in the memorySegments tags as follow:

<memorySegments><text>32</text><size>1</size><offset>0x0000</offset><color>#8b008b</color> <saot>true</saot><memoryType><id>1</id></memoryType></memorySegments>

but it doesn't work, no data on memory.

- Then I tried to define a new product with memory segment (from EMS management system), setting to TRUE "specify during Entitlement generation" and writing something in the text field.

Then, during the creation of the entitlement xml, I specified in the product details the memory data (4.5.4. Edit Product Properties).

In this case, it seems that the old text is re-written on the memory (such as my update doesn't affect).

- I tried also to define a new product with the text field empty. But I got same result: in this case the memory remains empty even after the entitlement (with some text in that memory segment) has been applied to the key.

I really can't understand if I'm doing something wrong or why it doesn't work for some reasons.

Can someone help me?

Thanks,

Lorenzo

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Re : Problem with Drivers v7.41 and Windows 10 32 bit

June 9, 2016, 5:30 am

≫ Next: Re : Memory update using web services

≪ Previous: Memory update using web services

Dear Sergio,

this is a known issue: current runtime v7.41 does not install hlvdd.dll on Win10 x86 platform, while it works fine on Win10 x64.
The fix is going to be addressed in the upcoming runtime package included in major release Sentinel LDK 7.5 (expected around August this year - dates to be committed).
Please keep monitored our Sentinel LDK download section at pages:
http://www.sentinelcustomer.safenet-inc.com/sentineldownloads/?s=&c=all&p=Sentinel+LDK&o=all&t=all&l=all

or contact us in next months.
thanks
Ilaria

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Re : Memory update using web services

June 9, 2016, 7:12 am

≫ Next: Re : Memory update using web services

≪ Previous: Re : Problem with Drivers v7.41 and Windows 10 32 bit

Hi Lorenzo,

Thanks for the query!

To deeply understand and work on the concern, we would need some investigation. To work on the concern further kindly e-mail us at: support@safenet-inc.com.

Regards,

Gemalto Support

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Re : Memory update using web services

June 9, 2016, 7:21 am

≫ Next: Re : Problem with Drivers v7.41 and Windows 10 32 bit

≪ Previous: Re : Memory update using web services

I have just sent an email.

Thanks,

Lorenzo

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Re : Problem with Drivers v7.41 and Windows 10 32 bit

June 9, 2016, 9:34 am

≫ Next: Re : Memory update using web services

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Dear Ilaria

Thanks for your answer

Through our Argentina´s Vendor, we have also entered in contact with the Sentinel-Hasp Support team, but until now they neither could give us an answer or solution

At the moment we have about 2000 customers that use our tool protected with Hardlock key

As our software is a control tool that has to do with the people's safety area , for most of our customers, this tool is critical for its business

Due to the Microsoft policies, for upgrading Windows 10 in an automatic way, without requesting the approval of the users, we begin to receive daily an important number of users' incidents , because the tool stopped them to work when they were upgraded to Windows 10 on its computers.

We cannot wait until August to give answers to our customers.

Until is available the new driver versión, we would need to have some workaround , although in a temporary way, that allow us to solve the problema to our customers

we will thank your help

Sergio

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Re : Memory update using web services

June 10, 2016, 6:32 am

≫ Next: Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

≪ Previous: Re : Problem with Drivers v7.41 and Windows 10 32 bit

Thanks Lorenzo.

Our Support engineer will get back to you on the same!

Regards,

Gemalto Support

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Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

June 13, 2016, 12:45 pm

≫ Next: Unable to run the sample code provided in Sentinel cloud

≪ Previous: Re : Memory update using web services

Hi Stefano,

Thanks for responding!

We would require bit of investigation on the concern.

To work on this further, could you please reach us at: support@safenet-inc.com.

Regards,

Ashish Kumar

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Unable to run the sample code provided in Sentinel cloud

June 16, 2016, 7:36 am

≫ Next: Re : Unable to run the sample code provided in Sentinel cloud

≪ Previous: Re : How to retrieve the string (GUID) a.k.a. Entitlement ID

Hi team,

i am not able to run the API application which is provided by Sentinel Cloud.

When i am running the application i am getting the following error log.

----- Logging Started on 06/16/16 15:25:30 -----

SCR_3.6.184 06/16/16 15:25:31 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:32 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:33 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:34 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:35 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:35 Line: 156: [E] initializeLicenseClient, Error initializing authorization server... , 2001

SCR_3.6.184 06/16/16 15:25:36 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:37 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:38 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:39 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:40 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:40 Line: 1447: [E] getMasterFileFromSCC, Error in sending usgTampNotification, 2001

SCR_3.6.184 06/16/16 15:25:41 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:42 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:43 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:44 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:46 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:25:46 Line: 858: [E] createFileNode, File not found: usage/featureAuth.ini

SCR_3.6.184 06/16/16 15:26:13 Line: 886: [E] sendNReceiveSCCMessage, YPS manager was NULL

SCR_3.6.184 06/16/16 15:26:14 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:26:15 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:26:16 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:26:17 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:26:18 Line: 805: [F] sendNReceiveMessageEx, err 7

SCR_3.6.184 06/16/16 15:26:18 Line: 892: [E] sendNReceiveSCCMessage, Error in YPS manager initialization

SCR_3.6.184 06/16/16 15:26:18 Line: 2277: [E] detachLicenses, Error retrieveing license from server, 2001

SCR_3.6.184 06/16/16 15:26:18 Line: 807: [E] scr_onpremise_transfer, Error detaching licenses, 2001

SCR_3.6.184 06/16/16 15:26:18 Line: 1243: [E] scr_transfer, Error in transfer, 2001

I am getting an exception "Failed to communicate" with error code - 2001.

Can you please suggest.

Thanks

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Re : Unable to run the sample code provided in Sentinel cloud

June 16, 2016, 11:01 pm

≫ Next: Application not finding HASP when connection over remote desktop.

≪ Previous: Unable to run the sample code provided in Sentinel cloud

Hi AnandMohan,

Hope you are doing good.

As the mentioned query would require some investigation, it is requested to drop an Email to support@safenet-inc.com , for further assistance.

Thanks,

SafeNet Support

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Application not finding HASP when connection over remote desktop.

June 22, 2016, 4:19 am

≫ Next: Re : Application not finding HASP when connection over remote desktop.

≪ Previous: Re : Unable to run the sample code provided in Sentinel cloud

Dear all,

we are suffering the issue where both vendors are pointing to each-other and were we are not getting a solution.

We are using an application that makes use of a sentinel HASP Key and it's currently working fine on the workstations but since they are getting their age we going to move to thin clients that are connecting to our VDI-infrastructure.

We test the image on the VMware console (and hardware key in a USB anywhere device) then all works fine but when we tested the first TC we are getting the message “Wrong or missing key”.

Our software vendor says "You are not allowed to sue the program with more than one “pc section” at the time (remote desktop create one section each user). You must use remote sw as teamviewer that show you real desktop.".

Our server support vendor says "it's a programmatic issue where the key is approached differently on console then by RDP". The other application (who also uses a hardware key of the same type) is working fine.

My feelings says that the server support people are supplying us a correct answer but I would like to hear it from the people of sentinel support if this is correct.

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Re : Application not finding HASP when connection over remote desktop.

June 23, 2016, 4:51 am

≫ Next: Re : Application not finding HASP when connection over remote desktop.

≪ Previous: Application not finding HASP when connection over remote desktop.

Dear Vincent
kindly contact us via email at support@safenet-inc.com
so we can try to assist further by requesting some more info and details. In any case, it would be recommended to be also in touch with the Vendor of your application - meaning our direct customer purchasing directly the dongles from us - so everyone in the loop could be aligned and your Vendor will be able to provide us with info that you, as final user, do not know because related to the version of protection they implemented. In some cases, this makes a difference in terms of functionality available (included VM platform supports).
thanks
Ilaria
Safenet\Gemalto

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Re : Application not finding HASP when connection over remote desktop.

June 25, 2016, 9:36 pm

≫ Next: end-user help getting solaris hosted key working

≪ Previous: Re : Application not finding HASP when connection over remote desktop.

We've deployed a VMware Windows 2012 Instance.
Having a similar issue.
Drivers are loaded but software fails to identify device.
Tried drivers shipped with Install Package from vendor, and latest from Sentinel

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end-user help getting solaris hosted key working

July 2, 2016, 5:15 am

≫ Next: Re : end-user help getting solaris hosted key working

≪ Previous: Re : Application not finding HASP when connection over remote desktop.

Hi there.

I'm an end-user attempting to get a Sentinel USB key working with a Sol 10 server.

The (licenced) application is running on Windows Server 2012 and talking over network to USB licence key inserted into a server running Solaris 10.

Connections are coming in via tcp ports 7001, 7002 and udp 7001. That part appears to be working.

We've downloaded and installed the Sentinal Protection Installer v7.4.0 from the website. Inserting the USB key the key appears to be recognised:

usba: [ID 912658 kern.info] USB 1.0 device (usb4b9,300) operating at low speed (USB 1.x) on USB 1.10 root hub: device@2, usb_mid2 at bus address 4

usba: [ID 349649 kern.info] SafeNet Inc. USB UltraPro

genunix: [ID 936769 kern.info] usb_mid2 is /pci@0,0/pci108e,cb84@2/device@2

genunix: [ID 408114 kern.info] /pci@0,0/pci108e,cb84@2/device@2 (usb_mid2) online

usba: [ID 723738 kern.info] /pci@0,0/pci108e,cb84@2/device@2 (usb_mid2): no driver found for interface 0 (nodename: 'interface') of SafeNet Inc. USB UltraPro

and the server is running - results of 'ps -ef | grep sentinel'

root 19503 1 0 Jul 01 ? 0:18 /opt/safenet_sentinel/common_files/sentinel_keys_server/SntlKeysSrvrlnx restart

andyh 11951 26828 0 09:08:33 pts/3 0:00 grep sent

root 15092 1 0 Jul 01 ? 0:02 /opt/safenet_sentinel/common_files/sentinel_usb_daemon/usbdaemon

But having done all that the application doesn't licence. It appears that requests come into the solaris server and hit the server but the server doesn't respond at all and we don't see any logging or similar. It's not clear from the output whether we're missing a driver for the USB key or whether the daemon supplies that functionality.

Any help would be appreciated!

- Is hosting the USB key and licence server on Solaris supported?

- Is there any debug / logging we can turn on? I can see error.log and client.log under /opt/safenet_sentinel/common_files/sentinel_keys_server but error.log is empty and client.log just contains start messages for the daemon.

- Anything else we should be doing?

Thanks

Andy Hird

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Re : end-user help getting solaris hosted key working

July 4, 2016, 4:15 am

≫ Next: Re : end-user help getting solaris hosted key working

≪ Previous: end-user help getting solaris hosted key working

Hi Andy,

Hope you are doing good.

As you are connecting the key to Solaris, please confirm is the key LED glowing.

Also, kindly check the key in localhost:7002 (license monitor) and confirm the same.

Thanks,

Heena

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Re : end-user help getting solaris hosted key working

July 4, 2016, 4:26 am

≫ Next: Envelope error for protecting Java application.

≪ Previous: Re : end-user help getting solaris hosted key working

Hi Andy,

in the "Sentinel" dongle family, Safenet/Gemalto developped several product.(Sentinel SuperPro, Sentinel UltraPro, Sentinel Keys, Sentinel HL).

Based on the information you provided, your protected software uses a "SafeNet UltraPro" dongle.

But the "Sentinel Protection Installer v7.4.0" for Solaris was only developed to support "Sentinel Keys" (diffrent product).

The "SafeNet UltraPro" License Manager is called "Sentinel Protection Server" and uses by default port UDP 6001.

The "Sentinel Protection Server" for UltraPro keys is only available for Windows, Linux and MacOSX.

We don't have a "Sentinel Protection Server" for UltraPro keys that supports Solaris.

Regards,

Olivier

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Envelope error for protecting Java application.

July 11, 2016, 11:00 am

≫ Next: Re : Envelope error for protecting Java application.

≪ Previous: Re : end-user help getting solaris hosted key working

I'm using the latest LDK Envelope. I can successfully add the ".jar" into the programs list. For a simple test I select only one method to be protected and it successfullly performs the protection after clicking in "Protect".

Although, when the new ".jar" is activated to run it never appears and a "javaw.exe" is shown in the Windows task manager. (It is in the right folder to run with the libraries dependancies.

I'm using Windows 7 professional, JDK 1.8, my original ".jar" file has 4mb.

Can anyone help me to find out why does it happen?

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