Re : Problem with releasing module licenses on network dongle
Hi,I hope you have received response from the assigned Engineer.Please get back in case of any other query.Thanks,Heena
View ArticleRe : Sentinal Protection Server Service cannot be started
Hi Stefan,Thanks for your query.Kindly share the operating system details and the version of Sentinel Protection drivers which is being used.It appears to be a generic windows error.Could you please...
View ArticleRe : EMS web services: update memory segment
Hi Luke,This error is shown because you have provided the data in "Text" field that is larger then the memory segment created.In this case, the size of memory segment is 2 bytes, however the data...
View ArticleHASP LMS executable crashing (error 48 5 574 0)
Dear all,I'm having difficulties to run HASP LMS (hasplms.exe) on a system. At the end of the HASP driver install, it will tell me "Unable to start hasplms service with parameters 1144 0 0. ErrorCode:...
View ArticleRe : EMS web services: update memory segment
Dear Ashish,thanks for your reply.I tried your solution but the error is the same.I think your suggestion is not correct.As written in Sentinel LDK guide "Sentinel EMS web services guide" version...
View ArticleRe : Sentinel LDK SDK v7.5 - enveloped application immediately segfaults
Hello Kevin, Thanks for raising the concern.Please be informed that the discussed version Ubantu 16.04 is supported for Sentinel Envelope 7.5 and there are no known issues as such.However, this could...
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Re : EMS web services: update memory segment
Dear Luke, I tried with size as 4 and I am able to create an entitlement successfully at my end. The conversion takes place as follows- 1. We enter the text as "3131". This is a string value 2. Then...
View ArticleRe : Sentinal Protection Server Service cannot be started
Thanks for following up Gaurav.OS: Server 2008 SP2SafeNet USB Superpro/UltraPro driver version 7.5.8.0Intelec Software version: 5.4A-1The Local System Account is already assigned to the service.
View ArticleRe : Sentinal Protection Server Service cannot be started
Thanks for the update.Please try to install the latest available Sentinel SuperPro/UltraPro driver version 7.5.9 after uninstalling the existing drivers on the problematic machine.Here is the link to...
View ArticleRe : Stop Error (BSOD) when install Sentinel Run-time Environment version...
Dear Customer,Thank you for reply.We already know this behavior. Official advise for the case is for customer to use RTE 7.41. Reason for the issue is a conflict with an Intel storage driver. We are...
View ArticleUnable to Check in C2V
I've seen quite a few posts and topics regarding this error: "One or more of the C2V files are invalid or empty, or relate to a non-existent Batch Code." but no matter what I try I am unable to check...
View ArticleRe : Unable to Check in C2V
Hi Philip,Hope you are keeping well.As you mentioned, you have generated a c2v in order to clear the clone. Have you generated system fingerprint or c2v from cloned license?If system fingerprint then...
View ArticleRe : HASP LMS executable crashing (error 48 5 574 0)
Hi Jorg,Hope you are keeping well.We need to collect some additional logs from problematic machine.Please send one email to "Support@safenet-inc.com" with issue details.Regards,Anubhav
View ArticleCan I use a master key locally to produce entitlements?
So we have our Sentinel EMS server located in a remote location. From my office desktop, I can access it and create features, products, entitlements, etc...The problem I'm having is that now I want to...
View ArticleRe : Can I use a master key locally to produce entitlements?
Hello Eric, Thanks for raising the query.However, this is not feasible as the Sentinel Master key is required to be physically connected to the EMS server machine in-order to create entitlements.Please...
View ArticleSentinel EMS 7.5 and Internet Explorer
Hello. in my test some function of Sentinel EMS like "Recycle Key" doesn't work if I use Microsoft Internet Explorer. These function give an error about an incorrect Java VM installation. But Java is...
View ArticleEnvelope "Protection completed with errors"
Hello,After upgrading LDK from version 7.4 to 7.5, protection of one of my .NET assemblies fails. Clicking "Protect" in Envelope results in "Protection completed with errors" message and no protected...
View ArticleRe : Envelope "Protection completed with errors"
Hello Lukasz, Thanks for raising the concern.However, this appears to be an application specific issue that would require further investigations.Please be advised to open a support ticket by dropping...
View ArticleRe : Sentinel EMS 7.5 and Internet Explorer
Hello Luke, Thanks for raising the concern.However, there are similar known issues reported with Sentinel EMS 7.5 due to some incompatibilities between IE v11 and java 8 updates.We have tested the...
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