Re : Install Sentinel-LDK_SDK Failed
Dear User, Thanks for raising the concern.It seems that the Sentinel Runtime drivers were not installed during the Sentinel LDK installation. The error message suggests some machine restriction that is...
View ArticleLicense generation api modifies the execution count incorrectly
Dear support,We are using the license generation api to modify the execution count of hardware keys.However when we apply the v2c to the hardware key it increments incorrectly.consider the following...
View ArticleRe : License generation api modifies the execution count incorrectly
Dear Customer,Thanks for writing in !The shared XML code looks valid and shall add value 1 to the execution count specified in the base license.This would require detailed investigation. Could you...
View ArticleHASP driver not working after updating to Windows 10 (1809)
The issue has been reported by one of our customer. He deployed our product (which uses HASP for licensing) on a new Win 10 machine. Our product was working as expected, accessing license information...
View ArticleRemove an old Hasp softlock license
Hello,We have a HASP softlock license on a Windows server that we would like to remove. (Cloned so not usable anymore)HASP SL AdminMode Rehostable Cloned--I can find a directory on the server that...
View ArticleRe : HASP driver not working after updating to Windows 10 (1809)
Dear User, Thank you for reporting the concern.From the mentioned details, it appears that the license manager being used is quite old version. It is recommended to up keep the run-time drivers...
View ArticleRe : Remove an old Hasp softlock license
Hi Richard,Thanks for writing in !It is not recommended to manually remove the v2c file from the mentioned directory. The suggested workflow is to create a cancellation product in Sentinel EMS (in case...
View ArticleRe : HASP driver not working after updating to Windows 10 (1809)
We did test the same Windows feature update sequence but with the driver version downloaded from your link and this time there was no issue. So we will take care of updating the driver version packaged...
View ArticleRe : HASP driver not working after updating to Windows 10 (1809)
Dear User, Thank you for the response.We are glad to know if the suggestion helped.Best Regards,Parth Kaushik
View Articleshk command line utility not working on windows 10
Everything was working on Windows 8.1. After migrating to windows 10 on a new PC Toolkit and and command-line stoped protecting my application.toolkit is still able to program keys. old pc with win 8...
View ArticleRe : shk command line utility not working on windows 10
Dear Customer,Thanks for reaching out to us !Kindly share the following details:- Share the version of SHK toolkit that you are using?- Share the error message that you are facing while protecting your...
View ArticleHasplms crashes during installation, 1168 1053 1
Hello, I am installing on a Win10 system ver 1803.A crash dump of hasplms.exe is showing an exception code of 0xC00001A5.The installation fails with this error message, from the aksdrvsetup.log from...
View ArticleClik here to view.
problems installing a software from a USB
hello, I'm unable to install a Princeton Instruments software from a USB.My windows 10 computer is probably missing a driver to view the USB device. I found a similar problem...
View Articlewindows reinstall
Hello.I have a computer with Windows operating system.Sentinel SL key is installed on this computer.I want to format the hard drive of this computer and reinstall Windows operating system on...
View ArticleClik here to view.
Sentinel LDK Protection System - Internal Error 0x7101 occured
Namaste:We've been using a Sentinel HASP for Bioexplorer (http://www.cyberevolution.com/) for many years now. However, we've been deluged with intermittent errors that look like thisI have done...
View ArticleRe : Sentinel LDK Protection System - Internal Error 0x7101 occured
Hi Santo,We would need some details from your application vendor side about the LDK implementation done in his application for investigating about this issue.Please drop us an email at...
View ArticleRe : Hasplms crashes during installation, 1168 1053 1
Hi Chris, Thanks for sharing the concern.From the provided logs, it appears that you are using an old version of Sentinel run-time driver which might be incompatible with the Win10 system ver 1803...
View ArticleRe : windows reinstall
Dear User, Thanks for raising the concern.The hardware parameters of machine would change in the given scenario. Hence, we can apply the same license v2c again on the machine and it should work.However...
View ArticleRe : windows reinstall
Parth, thank you for your answer!Sorry, but did you want to write "The hardware parameters of machine would not change in the given scenario."?
View ArticleRe : problems installing a software from a USB
Hi Shira,Thanks for reaching out to us.Could you please re-share the USB image as it does not seem to be uploaded properly?Please try to install the Sentinel HASP/LDK 7.91 GUI drivers from below link...
View Article