Using time with HL Pro
Hello guys.Regarding the extra time on the HL Pro key, we did a test.- I checked (using the Sentinel LDK Vendor Suite Toolbox) the time on 3 HL Pro keys, all returned my current date.- I changed the...
View ArticleRe : getSessionInfo() not behaving the same as getInfo() (C++)
Hello Anthony, Thank you for the response.As discussed, if the login() returns HASP_FEATURE_EXPIRED so the session would not generate thus getSessionInfo() would not work.However, if the session was...
View ArticleRe : getSessionInfo() not behaving the same as getInfo() (C++)
Thanks, that's all I probably needed to know. The code we had was trying to get the expiration date of an expired feature using getSessionInfo(). Once I figured out getInfo() worked, I was curious as...
View ArticleRe : Reviving an old application - missing haspms32.dll
I have the same problem, but we had a backup of the haspms32.dllStill the (envelopped) application has a problem communicating with the driver.Any luck on your side?
View ArticleRe : getSessionInfo() not behaving the same as getInfo() (C++)
Hi Anthony, Thank you for your participation. For any future queries, please feel free to reach us back.Best Regards,Parth
View ArticleRe : Reviving an old application - missing haspms32.dll
Hi Edgar t hart,Please share the following details:- Complete operating system details (with build).- Error message.- Share the file version of haspms32.dll ?- Version of HASP Envelope (haspenv.exe)...
View ArticleRe : Using time with HL Pro
Dear Customer,Thanks for writing in !This would require detailed investigation. Kindly reach out to us through our Customer Support Portal (https://supportportal.gemalto.com/csm/) or drop us an email...
View ArticleClik here to view.
Errors when installing akspccard.inf file
Hello:As part of a product we purchase from another vendor, Sentinel is used to license the software. We are attempting to install haspdinst.exe with the -i flag on a Windows 7 VDI (Citrix) machine for...
View ArticleRe : Errors when installing akspccard.inf file
Hello Joshua, Thank you for raising the concern.Could you please check if the problem appears with the latest driver version 7.90 ?Please use the below link for support portal and search for the ID...
View ArticleRe : Errors when installing akspccard.inf file
I attempted an install with 7.9 but got the same error. What details do you need about the Citrix environment?
View ArticleRe : Errors when installing akspccard.inf file
Hello JoshuaThank you for the response.As checked in release notes, the Citrix VDI environment is not among mentioned officially tested environments for virtual machines to be used with Sentinel...
View ArticleDisabled due to cloning(Hardware Change)
Hello,I have met a trouble after applying the license files(*.v2c files) which the vendor send us on the particular physical machine.The messages 'Disabled due to cloning(Hardware Change)' was shown.I...
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Kim,Your application vendor should be able to help you with this issue.Please collect a fresh C2V from the problematic machine and share it with the application vendor to check with hardware...
View ArticleClik here to view.
Install Sentinel-LDK_SDK Failed
When installing Sentinel-LDK_SDK 7.9 in Windows 10.I got message "Error when staring the Sentinel License Manager service with parameters 1232 0 0"Status Code: 48 5 938 0How to fixed it?
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Ashish,Thank you for your reply.I try to talk about this matter with the application vendor.Best regards,
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Kim,Sure. Marking the thread as closed.Regards,Ashish
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Ashish,I sent the request to the application vendor, but it may take several days.I am hurrying a lot.Can I check the c2v file myself which hardware parameters are detected as changed?Best regards,
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Kim,The C2V has some vendor specific information and can be decoded on vendor side only.Unfortunately, the only option is to wait for the vendor.Regards,Ashish
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Ashish,I understand it.I will close this thread soon.Thank you for your support.Best regards,
View Article