Re : Envelope error for protecting Java application.
Hi Juliana,Hope you are keeping well.We need to investigate this issue further at our end for proper understanding and solution. Please send one email to "support@safenet-inc.com" with complete...
View ArticleRe : Envelope error for protecting Java application.
Hello Anubhav.I've sent an e-mail to support and I'm waiting for answer. Thank you for your reply.Can you tell me if there is any version of the envelope that works with Java 8?Best regards,Juliana.
View ArticleRe : Envelope error for protecting Java application.
Hi Juliana,Thank you for reply.Envelope 7.4 is able to work with Java 8. Regards,Anubhav
View ArticleLinux runtime - not seeing other dongles on the network
I installed the environment runtime on a centos 6.7 machine and I am able to see the network dongles that I have locally. But I can't see other dongles on the network and other machines can't see the...
View ArticleRe : Linux runtime - not seeing other dongles on the network
Dear Customer,Thanks for your query.It seems that the local HL key is visible in the Admin Control Center.Please follow the given instructions in order to see all the HL keys available in the network...
View ArticleErrors with Sentinel HL SuperPro and Windows 2012
Hi,We face serious unpredictable errors about our environment since we pass to Windows 2012 R2 as our standard operating system.The Key doesn't look like present at all. Error code is...
View ArticleRe : Errors with Sentinel HL SuperPro and Windows 2012
Hi Olivier,Thanks for your query ! It appears that the issue may have occurred due to VMware ESXi. Kindly share the following details in order to check and confirm. Does the issue appear on physical...
View ArticleUanble to connect to Business Studio Server. ... Error Code: 7401.
Hello everyone. I hope someone here can help me with this.We are moving our Vendor Suite (V. 5.12) to another server. We've transferred the SRMServer database to the new server and we've installed the...
View ArticleRe : Uanble to connect to Business Studio Server. ... Error Code: 7401.
Dear Customer,Hope you are keeping well.Kindly follow the given steps and share your findings with us.1- Take a backup of your Hasp SRM database.2- Run the attached script in SRM database and restart...
View ArticleRe : Uanble to connect to Business Studio Server. ... Error Code: 7401.
Dear Anubhav,I ran your script without errors. Unfortunately, our problem could not be solved. The error message is the same as I mentioned before. Kind ragards
View ArticleRe : Application not finding HASP when connection over remote desktop.
Dear Customer, Thanks for your query. We would suggest to get in touch with your vendor as the VM platform support depends on the license terms defined while providing the license by the vendor....
View ArticleCodeCover Encryption and AutoCAD
We are trying to use CodeCover runtime encryption to protect an AutoCAD ARX DLL project, but it causes AutoCAD to reject the DLL claiming it is 'incompatible with this version of AutoCAD'.Building the...
View Articlehow to extend license duration
Hello I just burned a 60 days license on a sentinel HL key. May I know how to extend this time remotely when I need to? I mean I read I have to create V2C file but do I have to create another...
View ArticleRe : how to extend license duration
Hi, Yes, your understanding is correct. An update V2C needs to be generated for extending the time period in the license. Please use the below steps for updating the license period:- •...
View ArticleRe : how to extend license duration
Thank you very much. But will this update pop up in my entitlements screen? I am afraid it will cause overcrowded entitlement screen over the time.
View ArticleRe : how to extend license duration
Hello, After successful completion of key update a record will appear in your entitlement screen as showing in attached. However, this will not pop-up on your screen.Regards,Parth
View ArticleRe : Uanble to connect to Business Studio Server. ... Error Code: 7401.
Hi,Hope you are keeping well.Please send one to "support@safenet-inc.com" with your and issue details so that we can work on this issue in better way.Regards,Anubhav
View ArticleRe : how to extend license duration
Terrific answer! Thanks a lot this has answered all of my questions.
View ArticleRe : Errors with Sentinel HL SuperPro and Windows 2012
Hi Gaurav,Holidays add a little delay to my investigation but I did some new test.Here are conclusion or test result:We create a new windows application on MSVC++ 2012 (VC11).We use it as a stand alone...
View ArticleRe : Errors with Sentinel HL SuperPro and Windows 2012
Hi Olivier,I hope you had good holidays, the behavior that you are reporting now, seems more standard to me.The superpro librarie do have some restriction when authenticating to a 1 user dongle...
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