Too many error messages printed in log file ERR_PROCESS_NEW_CLIENT_FAILED...
Hi: dear, i found this issue on machine, there're so many error logs printed, i don't know why. Please help me to check it, and send me some infomation about this error messages or give me some...
View ArticleRe : VPN Configuration
Hi Dauphineo,Using RMS over VPN may need some configurations in VPN/Network settings related to Packet Size and MTU values.Details about the process and the required values can be found on the...
View ArticleRe : Yellow developer dongle 'changed' into a master key, no enveloping possible
We’re using Envelope 7.5 for our products as we need to support Windows XP. With the developer key in question, enveloping fails with an “invalid deallocation” message. I tried the bounce demo...
View ArticleRe : Too many error messages printed in log file...
Hi,Thanks for reaching out to Gemalto.We would like to inform that your email stating this concern has already been received and service request CS0850413 is raised for the same.We will continue our...
View ArticleRe : Yellow developer dongle 'changed' into a master key, no enveloping possible
Hello Edgar,Thanks for the response.We no longer support windows XP with our products as the support for the mentioned operating system has been deprecated by Microsoft. You have mentioned that the key...
View ArticleRe : Yellow developer dongle 'changed' into a master key, no enveloping possible
>>We no longer support windows XP We are not using Window XP as our build environment, but some of our customers are still using Windows XP. That is the reason we can't upgrade to the latest...
View ArticleRe : Yellow developer dongle 'changed' into a master key, no enveloping possible
Hi Edgar, Thanks for the reply.We value your concerns regarding the developer key. It would require to examine the key to investigate the appearing behavior.Please be suggested to reach our technical...
View ArticleHASP_NO_VLIB
Hi,I had installed aksusbd-7.80.1 on my Linux serverThe aksusbd-7.80.1.tar file was downloaded from the EMS server (Developer-->ER Installer)When i'm trying to attached V2C from from the Admin...
View ArticleRe : HASP_NO_VLIB
Hi Yosef,Installing the runtime tar file should copy the vlib files (both 32 and 64bit) in "/var/hasplm/update".Placing the file in "hasplm" would not help.Please try reinstalling the package from tar...
View ArticleRe : HASP_NO_VLIB
Hi Ashish,Thanks you for your replayon /var/hasplm/update i have the two files:haspvlib_94011.so haspvlib_x86_64_94011.sowhen i'm trying to attached V2C from from the Admin Control Center the...
View ArticleRe : HASP_NO_VLIB
Hi Yosef,This would need some detailed troubleshooting.Please create a ticket on our Customer Portal for this issue.If you are not registered on the portal then please drop us an email on...
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cannot start the "Sentinel Local License Manager" service
Dear All,hello everyone, we meet a issue.During machine working, it report error --- "Unable to access Sentinel HASP Run-Time Environment(H0033)".At this moment, we check the "Sentinel Local License...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
Hi Howie,The version of runtime installed is very old.Please uninstall the same from Control Panel > Programs and Features > Sentinel RuntimeThen try installing the latest version from the...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
hi Ashish,thanks.i had download the v7.8.1, but it does not support on winXP.could you send me a lastest version that support on winXP?thanks.BR,howie
View ArticleRe : cannot start the "Sentinel Local License Manager" service
You can try reinstalling the version 6.51.As you mentioned that the service gets started after machine reboot. So does it again get stopped after some time? In such case, some other application may be...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
i have v6.31 install files, but after install it does not change, it is also 6.51.does it must be uninstall v6.51 first?also we didnot find something related the issue, happened ramdom.
View ArticleActivation failed with status code :5054
Hi Sir/Madam:i try to burn in HL MAX (NEW) with my batch code (ReadOnly Memory: 600 bytes length along with Dynamic Memory : 300 Bytes). but i got the error like below Activation failed with status...
View ArticleRe : Activation failed with status code :5054
Dear Customer,Thanks for writing in !Please note that the dynamic memory is only supported for Driverless configuration keys. Could you please connect the HL Max key, open the Admin Control Center...
View ArticleRe : Activation failed with status code :5054
Hi Sir, Thanks for your reply. Connected : 1 Master Key + 1 HL Max(Green) but not Yellow(Software) Dongle.and one more question i am struggled with Encrypt/Decrypt text in .Net api i just...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
Hi Howie,As mentioned before, we do not support Windows XP hence I would not be able provide much help here.You can install the application on some other machine with a newer OS (Windows 7 or above)...
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