Re : Pc crashing, Error.log complains about driver
I only get an accesslog of the application running under the Administrator account.Possibly the other .ini files are not in the correct folder.Can I check in a log file where the application will...
View ArticleSmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
We are using driver 12.0.0. for USB key, and the sample software provided in the SDK (GenericWin32Dll\smartdem.c) to test several keys which have an issue. While some keys can be read from the...
View ArticleRe : SmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
Hello Stefano, Thanks for raising the concern.However, the SmartKey product has been discontinued long ago. Hence, the keys are not covered under support warranty as for now.Regards,Parth Kaushik
View ArticleRe : SmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
Is there any way to retrieve the latest available driver and SDK, just to be sure that we are using the correct software versions? SPC reports version 12.1.0, while driver seems to be stuck at 12.0.0,...
View ArticleRe : SmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
Hello Stefano, Thanks for the reply.However, there is no way to provide the same as the product itself is out of production and support.You may like to get in touch with gemalto sales representatives...
View ArticleRe : SmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
Hello Parth,we already migrated our product to Gemalto licensing solution, but unfortunately we still have to provide support for this oldest platform to our customers. I was just finding a way to...
View ArticleRe : SmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
Hi Stefano, Thanks for the response.The version mentioned is the latest and was last updated on 2010. Since then, we have no further updated components or drivers. We didn't test the components since...
View ArticleRe : Pc crashing, Error.log complains about driver
Hi Edgar,It seems that this issue will need detailed investigation.Please contact our support team via Customer Portal https://supportportal.gemalto.com/csm/Regards,Ashish
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Error code H0053
Hi!When starting our application, we got the following message:Does anybody knows what the problem could be?I de-installed and installed the application and HASP again, but with no result.
View ArticleRe : Error code H0053
Dear Customer,Thanks for writing in !Please share the following detail:- Open the Admin Control Center (http://localhost:1947/_int_/devices.html) on the license server from where the application is...
View ArticleRe : Error code H0053
Hi Gaurav,Thanks for the information.The user section was the problem. We use it tests with detachable licenses and we restricted it too much.Thanks again, the problem is solved.Regards,Harreld
View ArticleRe : Error code H0053
Thanks for sharing the update.I am glad to know that the problem is resolved. Hence, closing this thread.Please feel free to get back to us.Regards,Gaurav Bhanot
View ArticleSentinel runtime installation crashes Windows 7 - device manager showing 3...
I have installed Sentinel runtime installation 7.6 after trying 7.54 several times on my Windows 7 system. My computer continues to crash each time. My device manager shows 3 USB controllers:Sentinel...
View ArticleRe : Sentinel runtime installation crashes Windows 7 - device manager showing...
Dear Laur, Thanks for raising the concern.The three USB controllers mentioned are device drivers for HASP HL key. These are loaded each time the key is connected to the machine. However, please help us...
View ArticleRe : Sentinel runtime installation crashes Windows 7 - device manager showing...
Hi Parth1 - Are you able to access ACC (at http://localhost:1947/_int_/index.html ) post-installation of RTE 7.6 ? Yes - after I restarted the computer in safe mode with networking2 - Is system crash...
View ArticleWindows 7 crashes when rebooting after Sentinel runtime installation 7.6
Here are the 3 questions asked of me and my 3 answers. I still haven't received a possible solution. My computer is running Windows 7 Professional.Thanks if you can help!1 - Are you able to access...
View ArticleRe : Sentinel runtime installation crashes Windows 7 - device manager showing...
Hello Laur, Thanks for writing us back.We found that there were some reported issues with the LDK RTE 7.6 over certain updates on windows 7. However, those were fixed in the later releases. Hence,...
View ArticleRe : Windows 7 crashes when rebooting after Sentinel runtime installation 7.6
Hi Laur,Thanks for writing to us.I noticed that this query is duplicate of the one asked over...
View ArticleSentinel driver and McAfee Application Control corrupt USB stack. No more...
We use Application Control (setup-win-8-10-2012-amd64-8.1.0.169.exe) to protect our customer PC's aboard of a ship.We also have Sentinel drivers installed, because we have protected our own software...
View ArticleRe : Sentinel driver and McAfee Application Control corrupt USB stack. No...
Hi Edgar,It seems that the runtime you are using is very old (SRM).Please try with the latest version 7.81 and share the results.You can get the latest version from the following...
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