Re : Software does not recognize HASP HL dongle license information
Hi Simon,Kindly share some more information. The error that you mentioned is Vendor specific not sentinel one. Kindly contact your vendor so that they can contact us. Also1- Kindly check if you can see...
View ArticleRe : RNBOsproGetVersion()
Gaurav -- Thank you. I have added the new spromeps.lib and spromeps.h.It appears to me that the new RNBOsproGetVersionEx() function is not working correctly. As a test I completely removed the SuperPro...
View ArticleRe : RNBOsproGetVersion()
Hi Luke,As this would require detailed investigation, please get in touch with us over Customer Support Portal (https://supportportal.gemalto.com/csm/) or send an email to...
View ArticleRe : RNBOsproGetVersion()
Hi,We're also seeing problems with Sentinel Super Pro after installing the Windows 10 1803 update. The API Call RNBOsproFindFirstUnit returns error 12 (SP_DRIVER_NOT_INSTALLED) when called from a Java...
View ArticleRe : RNBOsproGetVersion()
Hi Darryl,Thanks for writing in !Kindly raise a service request with us through Gemalto Customer Support Portal (https://supportportal.gemalto.com/csm/) or send an email to...
View ArticleSoftware won't detect multiple HASP keys at once (but computer does)
We use Geostudio in our office, and a few years back, we started running into a problem where the software wouldn't detect multiple HASP keys being used at once. This is a problem because the software...
View ArticleRe : Software won't detect multiple HASP keys at once (but computer does)
HI Shawn,Hope you are keeping well.We need to further investigate on this issue, kindly create ticket in Gemalto Support Portal "https://gemalto.service-now.com/csm".Regards,Anubhav
View ArticleRe : RNBOsproGetVersion()
Hi! I've successfully used this thread to fix an issue with MecSoft's VisualCAM for Solidworks 2014. I had a similar problem to that at the top of this thread; my hardware key (a sentinel SuperPro)...
View ArticleRe : RNBOsproGetVersion()
Dear Oliver,Thanks for writing in !I am glad to know that the shared solution helped you. Please feel free to get back to us.Regards,Gaurav Bhanot
View ArticleRe : RNBOsproGetVersion()
I have resolved my issue with help from Gemalto Customer Support. The Java DLL sxjdk.dll has to be built using files from the Sentinel SuperPro SDK version 7.1.0 plus the above update.In summary -...
View Articlehaspdinst -i returns error
What do the parameters and status codes mean in this error?Sentinel Run-time Environment Installer v. 7.41Error when starting the hardlock service with parameters 1168 193 1.This is an internal error....
View ArticleRe : RNBOsproGetVersion()
Hi Darryl,Thanks for sharing the feedback and the information.I am glad to know that your concern has been taken care. Please feel free to get back to us, would be glad to assist.Regards,Gaurav Bhanot
View ArticleRe : haspdinst -i returns error
Hi Todd,Thanks for reaching out to Gemalto.Per Microsoft error code list <https://msdn.microsoft.com/en-us/library/windows/desktop/ms681382(v=vs.85).aspx>, status code 193 reflects error message...
View ArticleGoogle Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable to...
Hi!I would like to bring to your kind attention that Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) on Windows 8.1 is unable to correctly render Sentinel EMS portal, only few UI elements...
View ArticleWindows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys
My customer has BSOD problem of aksdf.sys when Windows Server starts. (Finally Windows Server is operable after restarting some times due to BSOD. Because update's rollback process will be invoked)It...
View ArticleRe : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys
Hi Kenji,Version 6.51 was very old and may have some issue.Latest version 7.8 is officially supported on Windows Server 2012. Please install the latest version and let us know if you face any issues.It...
View ArticleRe : Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable...
Hi Oleg,Please share if you are facing this issue on multiple machines or single?I tested on my end with the same version of chrome and EMS is opening fine.Also share the version of EMS used at your...
View ArticleRe : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys
Sure. I'll wait for your update.Regards,Ashish
View ArticleRe : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys
Installing HASP Runtime 7.80 helped!These 4 updates are installed and Windows Server 2012 restarted successfully. My company's app (with HASP HL) works too!KB4099634- Security and Quality Rollup for...
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