Re : Sentinel Net 10 HL Key will not work after unplugging and plugging back in
Hi Bill,For Customer identifier, kindly contact your Gemalto Sales Representative. He will share your identifier with you.Regards,Anubhav
View ArticleRe : Sentinel HASP Run-time installation ERROR
Dear User, Thank you for further information.Feel free to get back for future concerns.Regards,Parth
View ArticleRe : Sentinel Net 10 HL Key will not work after unplugging and plugging back in
Hi Anubhav, I have corrected the issue. I found that the order for the dongle had been corrupted. I set up a new order and with the correct package and features and everything is now working. Thanks...
View ArticleSafeNet Dual USB Not Recognized in Windows 7
Hello,Need help on the SafeNet Dual USB issue, I tested in several different computers using Windows 7 32 & 64-bit including Windows XP. The SafeNet Dual USB unable to recognized after using around...
View ArticleRe : Sentinel Net 10 HL Key will not work after unplugging and plugging back in
Hi Bill,Thanks for update.Please contact us again in case of any other query.Regards,Anubhav
View ArticleRe : SafeNet Dual USB Not Recognized in Windows 7
Hi Tony,Thanks for your query.Please confirm with how many keys you are facing this issue? Also, as mentioned the key is not working over WIndows XP and Widows 7, is there any other OS on which it is...
View ArticleRe : SafeNet Dual USB Not Recognized in Windows 7
Hi Heena,We never install Sentinel HASP/LDK Windows GUI Run-time Installer 7.80 before and I believe only one key. The current Dell PC we deploy been using in Windows 7 for almost 5 years but it just...
View ArticleRe : SafeNet Dual USB Not Recognized in Windows 7
Hi Tony,Apologies for the same.I wanted to provide you the link of latest Sentinel Protection Installer only, please use...
View ArticleRe : SafeNet Dual USB Not Recognized in Windows 7
Same as above issue mention. The SafeNet Dual USB unable to recognized after using around less than 30 min. It was noticeable the USB missing from the device manager and the light is still showing and...
View ArticleRNBOsproGetVersion()
In my code I am calling status = RNBOsproGetVersion(ApiPacket,&a,&b,&c,&d);and status has always come back as 0 meaning the drivers are installed.However when I download and install...
View ArticleRe : RNBOsproGetVersion()
NB: We are getting this error on Windows 1803, and assumed it was related to 1803 (does not occur for earlier win 10s), similar good - bad pattern.=> IF (and a big if) this is related, does your...
View ArticleRe : RNBOsproGetVersion()
Hi Luke Johnston,Thanks for reaching out to Gemalto.I hope you may be aware that the Sentinel Protection Installer 7.6.9 Package contains Sentinel System Driver 7.6.0As part of testing, could you...
View ArticleRe : RNBOsproGetVersion()
Hi Gregory,Thanks for your participation.I assume that you have already reported this issue to us. If not, please get in touch with us over our Customer Support Portal (...
View ArticleRe : RNBOsproGetVersion()
Gaurav -- Thank you for your reply. Installing the Parallel Driver seemed to fix it on our Windows 7 machine. We are having the same issue on a Windows 10 machine. My co-workers will be testing this...
View ArticleRe : RNBOsproGetVersion()
Hi Luke,Thanks for sharing the update.It's good to know that the problem with Windows 7 has been resolved after installing parallel drivers. I would like to inform that in Sentinel System drivers...
View ArticleRe : RNBOsproGetVersion()
My collegue already has a 1803 ticket with you on this and will have updated you. The issue resolved to use of manifests in a 8.1+ environment and how this affects the windows getversion api call. I am...
View ArticleRe : RNBOsproGetVersion()
Gaurav - That fix did not work for the Windows 10 machine. The Windows 10 machine has update 1803 on it.As far as the parallel driver not getting installed by default, is there a command line option...
View ArticleSoftware does not recognize HASP HL dongle license information
Hi Currently we have the following issue :We use ZEN software from Carl Zeiss with a Sentinel HL PRO key.Up until the last week this was working but now the software does not recognize the license...
View ArticleRe : SafeNet Dual USB Not Recognized in Windows 7
Hi Tony,Yes, it seems that the issue is with the key only, please go ahead with the replacement of the same.Thanks,Heena
View ArticleRe : RNBOsproGetVersion()
Dear Customer,I would like to share that Gemalto Engineering has released the fixed SuperPro Library for this issue.Please login to Gemalto Customer Support Portal...
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