Re : EMS Administration Console: Invalid SMTP Server
Dear Shondal,This would require some detailed investigation.Please send us an email at support@safenet-inc.com briefly describing the issue.Thanks,Ashish
View ArticleRe : Older Parallel HASP key with Windows 10
Hi Cam,Thank you for reply.This would require some detailed investigation. Please send us an email at support@safenet-inc.com briefly describing the issue. Thanks, Anubhav
View ArticleAfter installing version 6.65 or 7.41 there are no local Sentinel Keys...
I have tried installing versions 6.65 and 7.41 on a Windows 7 machine running in a Virtual environment, but there are no local Sentinel Keys showing up. I made sure port 1947 was not being blocked....
View ArticleRe : After installing version 6.65 or 7.41 there are no local Sentinel Keys...
Dear customer, Thanks for your query ! In order to look into this further, please share the following details. 1. Share if you are able to open the Admin Control Center (...
View ArticleUnable to launch protected application through Windows remote desktop connection
Hi,I'm having problems launching protected application through Windows remote desktop connection. In Sentinel EMS, under Catalog, I have:1) created a new Feature (1)2) created a new Product, included...
View ArticleRe : Unable to launch protected application through Windows remote desktop...
Hi Matti,Hope you are keeping well.Kindly share few more information:1- Share the name of application that you are using for remote connection.2- Type of HL key that your are using.3- Go to...
View ArticleRe : Unable to launch protected application through Windows remote desktop...
Hi Anubhav,Thanks for your quick reply.Answer to your questions:1) Windows Remote Desktop Connection (windows 10)2) Sentinel HL Max (green key)3) See attached access.zip- Between timestamps 11:59:40...
View ArticleRe : Unable to launch protected application through Windows remote desktop...
Hi Matti,Thank you for reply.As per shared log file, application performed login call with Feature 0 along Feature 1. I would like to inform you that remote functionality can not enable with Feature 0....
View ArticleRe : Unable to launch protected application through Windows remote desktop...
Hi Anubhav,Unfortunately that is not the problem. It's not feature 0 only key, see attached screenshot from Sentinel Admin Control Center. And as I wrote, putty.exe works through remote desktop with...
View ArticleRe : Unable to launch protected application through Windows remote desktop...
Hi Matti,This would require some detailed investigation. Please send us an email at support@safenet-inc.com briefly describing the issue. Thanks,Anubhav
View ArticleRe : After installing version 6.65 or 7.41 there are no local Sentinel Keys...
Hi, thanks for the quick response. I'll try out the command line installation method. Here are answers to the questions you asked.1. When I open the Admin Control Center (...
View ArticleRe : After installing version 6.65 or 7.41 there are no local Sentinel Keys...
OK, still no luck. Disabled my firewall then performed the command line purge and install, get the same result, no key is showing up in the Admin Control Center. I'll include some details seen from the...
View ArticleRe : After installing version 6.65 or 7.41 there are no local Sentinel Keys...
Hi,Thanks for sharing the details.This would require further investigation.Please drop us an email on Support@SafeNet-Inc.com to look into this further.Thank you,Gaurav Bhanot
View ArticleRe : Older Parallel HASP key with Windows 10
Hello Anubhav, Detailed email sent to support May 18, 2016 - looking forward to hearing some suggestions for getting this working.Regards, Cam
View ArticleWindows 10 and Compressed Memory
I have a Sentinel Hasp that I purchased with a DJ subscription back in 2008. It still works well nearly eight years later. However, with Windows 10, the protected program only works for so long before...
View ArticleRe : Windows 10 and Compressed Memory
Dear Customer,Thanks for your query !Please be informed that our LDK drivers version 7.41 (October released) are fully compatible with Windows 10 and the Sentinel HASP key should work fine. Therefore,...
View ArticleRe : Windows 10 and Compressed Memory
Thanks, Gaurav!! It might even be a Windows 10 issue but I wanted to check first. Thanks for the reply!!
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Problem with Drivers v7.41 and Windows 10 32 bit
I have a mature application, protected with hardlock working for a lot of time in hundreds of computers without problems and now I begin to find problems in some computers with Windows 10The problem...
View ArticleRe : Problem with Drivers v7.41 and Windows 10 32 bit
Dear Customer,Thanks for your query !This would require further investigation. Please drop us an email on Support@SafeNet-Inc.com so that we may assist you.Thank you,Gaurav Bhanot
View ArticleHow to retrieve the string (GUID) a.k.a. Entitlement ID
Hello,I'm implementing a simple application to license HL and SL keys interfacing to EMS web service.Program is actually working, but I would like to store in a text file some information of the...
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