Sentinel HL Pro key not network-enabled
Hello,We have some HL Pro keys for purchased software (Strakon). We recently discovered the Sentinel Admin Control Center on our computers.We want to investigate if it is possible to use these keys...
View ArticleRe : Sentinel HL Pro key not network-enabled
Hi Donny,Hope you are keeping well.I would like to inform, you are using Sentinel Pro key that is kind of local key so we can not use same as network key and you have already seen a warning message in...
View ArticleRe : Customer finds "Sentinel key not found (H0007)
Hi Sergio,Thanks for sharing the information!To work on the issue further we would need more information and investigation. Kindly e-mail us the details at "technical.support@gemalto.com" for further...
View ArticleRe : Sentinel HL Pro key not network-enabled
Hi Anubhav,We will see what we are going to do with these keys.Thank you for the fast feedback.Regards,Donny
View ArticleRe : Sentinel HL Pro key not network-enabled
Hi Donny,Thank you for your reply.Feel free to con tact us whenever you have any query/issue with Sentinel products.Regards,Anubhav
View ArticleSecure storage for SL-Admin
We have a client who previously had been issued a SL-Admin licence for our product who claims to have formatted his hard drive and lost the licence.They now want us to issue a new licence (at our cost)...
View ArticleRe : Secure storage for SL-Admin
Hi Brett,Thanks for contacting Gemalto.Please follow the initial instructions and share further details on our support email address ‘technical.support@gemalto.com’ or ‘crmprod@gemalto.com’ for further...
View ArticleError from protection key
HelloI am facing the following problem. I have a mac mini running el capitan , i have installed the latest drivers from the website but when i open my software (Dynastrip) i get the following error...
View ArticleRe : Error from protection key
Hello Pentelis, Thanks for raising the concern.From the shared description, we assume that you are using the latest released version of "Sentinel System Drivers" v7.5.4.Please correct if the above...
View ArticleImaged computer lab no longer talks to license server
We use the Sentinel license Manager with the HASP USB dongle to secure one of our programs in a large computer lab at our university. This weekend I used a prototype image and cloned it to all of the...
View ArticleRe : Imaged computer lab no longer talks to license server
Hello Melinda, Thanks for raising the concern. We need some more clarification on the term prototype you have cloned, as mentioned. Have you cloned the OS where license manager was installed to...
View ArticleRe : Imaged computer lab no longer talks to license server
The license and key reside on a separate computer in a secure location (our server room). The Lab computers should all be identical and point to the machine FQDN in the server closet for their license....
View ArticleRe : Activation failed (5030) Could not generate the license because Nothing...
Thanks Anubhav, that was the problem.
View ArticleRe : Activation failed (5030) Could not generate the license because Nothing...
Hi Sergio,Thank you for response.Good to know that the issue is resolved now. Please contact us whenever you have any issue/query.Regards,Anubhav
View ArticleRe : Imaged computer lab no longer talks to license server
Hello Melinda, Thanks for the response.The issue seems to be related with the identical parameters in the cloned machines which may be conflicting with communication with the license server.We...
View ArticleQuartz Report Scheduler not running
Dear Support TeamI am trying to schedule reports from "Scheduled Reports","Reports" in the EMS Menu without sucess. However I can sent the scheduled reports manually to email via the "Run Now" action....
View ArticleRe : HASP vs Sentinel Desktop 12
Hi Giordix,Thanks for sharing the information!In case if other dongles are also giving us the same issue, we might need to do some investigation on the same.Kindly write us on...
View ArticleRe : Quartz Report Scheduler not running
Hi Irvin,Hope you are keeping well.Kindly write us on "Technical.support@gemalto.com" with the details, so that we can work on the issue further. Regards,Anubhav
View ArticleError SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL licence...
Hello,I am trying to build a C/C++ program that will create licences for new HASP keys using the Sentinel LDK API.I have prepared the code following the samples and I believe that it should work as...
View ArticleRe : Error SNTL_LG_MASTER_FEATURE_NOT_FOUND when creating a new HASP HL...
Hello Kostas, Thanks for raising the concern.It seems like the counts in the sentinel master key required for license generation has been consumed.However to make sure, kindly share these below...
View Article