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Re : Install Sentinel-LDK_SDK Failed

March 6, 2019, 6:26 am
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Dear User, 

Thanks for raising the concern.

It seems that the Sentinel Runtime drivers were not installed during the Sentinel LDK installation. The error message suggests some machine restriction that is interrupting the driver installation. 

Hence, please check by temporarily disabling the system security software (such as antivirus, firewall rules etc) that may conflict till the time installation is completed.

If this doesn't help then please raise this issue with support team at https://supportportal.gemalto.com/csm/ for detailed investigation.

Best Regards,
Parth Kaushik
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License generation api modifies the execution count incorrectly

March 14, 2019, 11:04 am
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Dear support,

We are using the license generation api to modify the execution count of hardware keys.
However when we apply the v2c to the hardware key it increments incorrectly.
consider the following situation:

I feed the following xml:

<?xml version="1.0" encoding="utf-8"?>

      <sentinel_ldk:license schema_version="1.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:sentinel_ldk="http://www.safenet-inc.com/sentinelldk">

            <enforcement_type>HL</enforcement_type>

            <product>

                  <id>123</id>

                  <name>Sample Product 123</name>

                  <feature>

                        <id>10</id>

                        <name>executions</name>

                        <license_properties>

                              <!-- "sub" action will reduce the number of days from the base expiration date -->

                              <execution_count action="add">1</execution_count>

                              <concurrency>

                                      <count>Unlimited</count>

                                      <count_criteria>Per Station</count_criteria>

                                      <network_access>Yes</network_access>

                              </concurrency>

                              <remote_desktop_access>Yes</remote_desktop_access>

                        </license_properties>

                  </feature>

            </product>

      </sentinel_ldk:license>


I get a v2c, however the v2c adds "2" to the execution count instead of "1".

If I set it to 4 it will add 8 so it doubles up..


The same happens also when I use the toolbox

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Re : License generation api modifies the execution count incorrectly

March 15, 2019, 11:08 am
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Dear Customer,

Thanks for writing in !

The shared XML code looks valid and shall add value 1 to the execution count specified in the base license.

This would require detailed investigation. Could you please get in touch with us via Gemalto Support Portal https://supportportal.gemalto.com/csm/ or send us an email on technical.support@gemalto.com ?

Regards,
Gaurav Bhanot
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HASP driver not working after updating to Windows 10 (1809)

March 18, 2019, 9:42 am
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The issue has been reported by one of our customer. He deployed our product (which uses HASP for licensing) on a new Win 10 machine. Our product was working as expected, accessing license information just fine, until customer ran Windows Update which applied multiple security patches and performed also a Windows feature update (to 1809). From this moment, our product was not able to access license information anymore. It was like the windows update uninstalled the driver.

Fortunately, we ask our customer to reinstall the HASP driver which fixed the issue. Also, our QA team has been able to reproduce the issue by first installing our product on a clean Win10 (1607) then performing only a feature update to 1809.

Usually, our customer does not perform Windows feature update on their production server, but we would like to have a more definite way to address this than putting in our knowledge base the need to repair the driver installation when the issue appears. Is this a known issue with HASP driver? And if so, is it something already fixed or that will be fixed in a future version?

Information about the HASP runtime we are using:
License Manager Version15.0 Build 36539
Run-time Installer    6.60 
Run-time Package    6.60 
hardlock.sys    3.83 
fridge_lib    1.8 
aksdf.sys    1.51 
aksfridge.sys    1.68
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Remove an old Hasp softlock license

March 19, 2019, 6:42 am
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Hello,

We have a HASP softlock license on a Windows server that we would like to remove. 
(Cloned so not usable anymore)

HASP SL AdminMode 
Rehostable 
Cloned
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I can find a directory on the server that contains the key id. Can i safely remove this directory ?
C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel LDK\installed\<key number>

Greetings, Richard Smits.

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Re : HASP driver not working after updating to Windows 10 (1809)

March 19, 2019, 10:14 pm
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Dear User, 

Thank you for reporting the concern.

From the mentioned details, it appears that the license manager being used is quite old version. It is recommended to up keep the run-time drivers upgraded for using it with the new platforms.

Hence, please download the latest GUI driver update from our service portal using below details  and then install the same to confirm us if the problem still persists.


Search for the KB article at KB0018320 to get the download notice.

Looking forward to hearing from you.

Best Regards,
Parth Kaushik
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Re : Remove an old Hasp softlock license

March 20, 2019, 9:54 am
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Hi Richard,

Thanks for writing in !

It is not recommended to manually remove the v2c file from the mentioned directory. The suggested workflow is to create a cancellation product in Sentinel EMS (in case you are an ISV), generate the license update and apply on the required machine.

For any further query, please feel free to reach us through Gemalto Support Portal https://supportportal.gemalto.com/csm/ or send an email at technical.support@gemalto.com.

Thank You,
Gaurav Bhanot
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Re : HASP driver not working after updating to Windows 10 (1809)

March 21, 2019, 10:22 am
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We did test the same Windows feature update sequence but with the driver version downloaded from your link and this time there was no issue. So we will take care of updating the driver version packaged in our product and also put in place a process to be more proactive on upgrading the driver used in our product.

Thanks for your help.

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Re : HASP driver not working after updating to Windows 10 (1809)

March 25, 2019, 6:29 am
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Dear User, 

Thank you for the response.

We are glad to know if the suggestion helped.

Best Regards,
Parth Kaushik
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shk command line utility not working on windows 10

March 25, 2019, 7:12 pm
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Everything was working on Windows 8.1.
After migrating to windows 10 on a new PC  Toolkit and and command-line stoped protecting my application.
toolkit is still able to program keys.
old pc with win 8 still working fine
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Re : shk command line utility not working on windows 10

March 26, 2019, 10:14 am
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Dear Customer,

Thanks for reaching out to us !

Kindly share the following details:

- Share the version of SHK toolkit that you are using?
- Share the error message that you are facing while protecting your application using command line utility.
- Share the version of java installed ? Make sure the machine has 32 bit Java version installed.
- Share the complete OS details of Windows 10 along with build.
- Are you facing crash/error only while performing a particular action ?

Regards,
Gaurav Bhanot
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Hasplms crashes during installation, 1168 1053 1

March 29, 2019, 4:36 pm
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Hello, I am installing on a Win10 system ver 1803.

A crash dump of hasplms.exe is showing an exception code of 0xC00001A5.

The installation fails with this error message, from the aksdrvsetup.log from c:\windows\
Error when starting the  Sentinel License Manager service with parameters 1157 1053 1

[28/3/2019-13:4:48]Install Win32 Service system32 to system32\setup\aladdin\hasphl ../hhlinst.c,2122,
[28/3/2019-13:4:48]InstallService Sentinel LDK License Manager. ../instdrv.c,619,
[28/3/2019-13:4:48]service hasplms newer 1 serviceexist 0. ../instdrv.c,641,
[28/3/2019-13:4:48]start service hasplms. ../instdrv.c,704,
[28/3/2019-13:4:50]Error when starting the  Sentinel License Manager service with parameters 1157 1053 1. ../instdrv.c,736,
[28/3/2019-13:4:50]Windows error 1053
 ../instdrv.c,736,
[28/3/2019-13:4:50]do not write instcount err 1 48
 ../hhlinst.c,2362,
[28/3/2019-13:4:50]end actual install
 ../hhlinst.c,2437,

Any ideas on what to check next?

Kind regards,
-Chris O
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problems installing a software from a USB

April 1, 2019, 10:36 am
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hello,
I'm unable to install a Princeton Instruments software from a USB.
My windows 10 computer is probably missing a driver to view the USB device. I found a similar problem here:
but i couldn't go on the solution link they provided because it required a registration with a Costumer Identifier which i don't posses.
The USB problem looks like this:

Would appreciate your help with this problem.

Shira
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windows reinstall

April 2, 2019, 9:01 am
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Hello.

I have a computer with Windows operating system.
Sentinel SL key is installed on this computer.
I want to format the hard drive of this computer and reinstall Windows operating system on it.
Hardware will not change.
What will happen to the SL key after Windows reinstallation?
How can I save the SL key prior to Windows reinstallation and restore the SL key after Windows reinstallation?

Thank you.



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Sentinel LDK Protection System - Internal Error 0x7101 occured

April 2, 2019, 4:31 pm
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Namaste:

We've been using a Sentinel HASP for Bioexplorer (http://www.cyberevolution.com/) for many years now.   However, we've been deluged with intermittent errors that look like this



I have done everything I can think of - uninstalled / reinstalled the software, the driver itself, downloaded the latest drive from the website, all to no avail.

This issue starting happening recently (the last few months), and the manufacturer has provided new installations with updated drivers.   But then there seems to be a Windows 10 update, and everything breaks again.

I maintain this software on a half-dozen machines, and it only happens on a few of them.   

I'm at my wit's end.   Any help would be fantastic.
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Re : Sentinel LDK Protection System - Internal Error 0x7101 occured

April 3, 2019, 6:21 am
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Hi Santo,

We would need some details from your application vendor side about the LDK implementation done in his application for investigating about this issue.
Please drop us an email at technical.support@gemalto.com keeping your application vendor in copy so that we can get in touch with them.

Regards,
Ashish
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Re : Hasplms crashes during installation, 1168 1053 1

April 3, 2019, 7:10 am
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Hi Chris, 

Thanks for sharing the concern.

From the provided logs, it appears that you are using an old version of Sentinel run-time driver which might be incompatible with the Win10 system ver 1803 system.

Hence, please be suggested to try the installation with the latest driver version 7.91 and share the results.


Download notice at ID KB0018320 

Best Regards,
Parth Kauhsik 
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Re : windows reinstall

April 3, 2019, 7:52 am
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Dear User, 

Thanks for raising the concern.

The hardware parameters of machine would change in the given scenario. Hence, we can apply the same license v2c again on the machine and it should work.

However to avoid any conflict, we suggest to re-host the licenses on another machine temporarily till the format is performed. After that, you can again restore the licenses back on original machine.

if the licenses are not re-hostable then you may need to update these as re-hostable first.

Best Regards,
Parth Kaushik

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Re : windows reinstall

April 3, 2019, 9:05 am
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Parth, thank you for your answer!
Sorry, but did you want to write "The hardware parameters of machine would not change in the given scenario."?
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Re : problems installing a software from a USB

April 3, 2019, 11:18 am
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