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Re : Software does not recognize HASP HL dongle license information

May 18, 2018, 6:28 am
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Hi Simon,

Kindly share some more information. The error that you mentioned is Vendor specific not sentinel one. Kindly contact your vendor so that they can contact us. Also

1- Kindly check if you can see Features in problematic dongles.
2- Also share the Admin Control Center (ACC) version in http://localhost:1947/_int_/diag.html
3- Are you able to blink your dongle's led from ACC.

Regards,
Anubhav 
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Re : RNBOsproGetVersion()

May 18, 2018, 7:18 pm
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Gaurav -- Thank you. I have added the new spromeps.lib and spromeps.h.

It appears to me that the new RNBOsproGetVersionEx() function is not working correctly. 

As a test I completely removed the SuperPro drivers and then ran the Medic to verify that they are not there.

I then run the following code in my program:

PSPRO_DVR_VERSIONINFOEX spro_drvr_version;
SP_STATUS st;
st = RNBOsproGetVersionEx(spro_drvr_version);

st is coming back as SP_SUCCESS

It appears to report the drivers are there even when they are not. 

When I run the old version of the function:

RNBOsproGetVersion(ApiPacket, &a, &b, &c, &d);

It comes back with error code 12, which is correct.

Please help.

Thank you.

Luke

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Re : RNBOsproGetVersion()

May 20, 2018, 11:42 pm
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Re : RNBOsproGetVersion()

May 21, 2018, 4:08 am
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Hi,

We're also seeing problems with Sentinel Super Pro after installing the Windows 10 1803 update.  The API Call RNBOsproFindFirstUnit returns error 12 (SP_DRIVER_NOT_INSTALLED) when called from a Java based app.    We have a C++ app using the same dongle that is still working fine.

We are using sx32w.dll version  7.1.0.5 for our C++ app and Sxjdk.dll version 7.1.0.5 for our Java app

Based on
  Sentinel SuperPro SDK 7.1.0 SP1
  Sentinel Protection Installer 7.6.9

Das

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Re : RNBOsproGetVersion()

May 21, 2018, 6:47 am
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Software won't detect multiple HASP keys at once (but computer does)

May 24, 2018, 3:04 pm
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We use Geostudio in our office, and a few years back, we started running into a problem where the software wouldn't detect multiple HASP keys being used at once. This is a problem because the software has multiple different modules and you often need 2-3 things licensed at once for certain files/work.

The way the program will behave is if key A and key B are both plugged in, only key A works or is detected by the software. When key A is unplugged, the license for key B will immediately highlight/start working.

We have tried everything we can think of (uninstalling and reinstalling drivers, many different licensing options, different versions of Windows, different USB ports and hubs, even contacting Geostudio a few times) and we can't seem to find a solution for this behaviour.

The HASP version of these keys that shows up in Windows is 2.17.

Any idea on what could cause this kind of conflict or issue?
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Re : Software won't detect multiple HASP keys at once (but computer does)

May 25, 2018, 5:22 am
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Re : RNBOsproGetVersion()

May 25, 2018, 3:28 pm
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Hi!
  I've successfully used this thread to fix an issue with MecSoft's VisualCAM for Solidworks 2014. I had a similar problem to that at the top of this thread; my hardware key (a sentinel SuperPro) stopped working when the newest Windows 10 update was installed (Build 1803). I would get an error when launching SolidWorks 2017 was trying to load the add-in from MecSoft, that the dongle was not connected; this would cause the add-in to load in demo mode, and I couldn't export anything from the add-in. MecSoft told me that my software is out of support status, and suggested I buy their newest version (for $2500!!). 
  Thanks to this thread, I noticed that my issue is similar to what others have experienced after this Windows update, and that VisualCAM also uses the sx32w.dll library. I downloaded the libraries linked above by GauravBhanot, extracted them, and replaced the sx32w.dll inside the VisualCAM folder within the C:\Program Files with the one from the download. Everything works now, without paying $2500! Thank you! I hope others can use this info to solve this problem as they update their machines, as well!
Oliver
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Re : RNBOsproGetVersion()

May 28, 2018, 2:29 am
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Dear Oliver,

Thanks for writing in !

I am glad to know that the shared solution helped you. Please feel free to get back to us.

Regards,
Gaurav Bhanot


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Re : RNBOsproGetVersion()

May 29, 2018, 7:19 am
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I have resolved my issue with help from Gemalto Customer Support.  The Java DLL sxjdk.dll has to be built using files from the Sentinel SuperPro SDK version 7.1.0 plus the above update.

In summary  - Install the Sentinel SuperPro SDK version 7.1.0 then copy the new spromeps_dual.lib files from the above 7.1.0.12 update into the appropriate folders under C:\Program Files (x86)\SafeNet Sentinel\SuperPro\7.1\Interfaces\Java JDK
Use Visual Studio to build the Sxjdk.dsw project. 
Note that I build this using Visual Studio 2017 + Java 1.8.  I have only built the 32 bit DLL versions.


I hope this is useful to anyone else with a similar problem

Das
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haspdinst -i returns error

May 30, 2018, 11:52 am
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What do the parameters and status codes mean in this error?

Sentinel Run-time Environment Installer v. 7.41
Error when starting the hardlock service with parameters 1168 193 1.
This is an internal error. For assistance, contact your administrator or the software manufacturer.
Status Code: 48 5 829 193

We're experiencing this on clients that have been re-built/re-imaged, though not every time.

Can you also advise what functionality may be lost or prevented if haspdinst fails like this?  

Thank you!
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Re : RNBOsproGetVersion()

May 31, 2018, 2:21 am
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Hi Darryl,

Thanks for sharing the feedback and the information.

I am glad to know that your concern has been taken care. Please feel free to get back to us, would be glad to assist.

Regards,
Gaurav Bhanot
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Re : haspdinst -i returns error

May 31, 2018, 4:12 am
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Hi Todd,

Thanks for reaching out to Gemalto.

Per Microsoft error code list <https://msdn.microsoft.com/en-us/library/windows/desktop/ms681382(v=vs.85).aspx>, status code 193 reflects error message ERROR_BAD_EXE_FORMAT.
Sentinel hardlock service (C:\windows\system32\hasplms.exe) is not able to get started.

Please note that Sentinel Run-time Environment Installer (haspdinst.exe) requires to be installed in order to communicate with Sentinel license key expect driverless HL Keys.

Kindly follow the given instructions and share the results:

A. Download DebugView tool <https://docs.microsoft.com/en-us/sysinternals/downloads/debugview> and run with 'Run as Administrator' mode. Under 'Capture' tab, click 'Capture Kernal' and share the results.

B. Click the below link to download and install our latest Sentinel HASP/LDK drivers version 7.80 :
https://safenet.gemalto.com/DownloadNotice.aspx?dID=8589947873

After downloading the drivers and extracting it, Open the Command Prompt (CMD) with Admin Rights and browse to the drivers location.

i) Type in the following command:
haspdinst -purge

ii) Then, type in command:
haspdinst -i

Note: You may need to temporarily disable the Antivirus if installed on machine. The same can be enabled again after the successful installation of Sentinel drivers.

Additionally, please share the following information:

- Share the Operating System details.
- How many users are affected with this error ?

Looking forward for your response.

Thank You,

Gaurav Bhanot

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Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable to render Sentinel EMS portal

May 31, 2018, 2:18 pm
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Hi!

I would like to bring to your kind attention that Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) on Windows 8.1 is unable to correctly render Sentinel EMS portal, only few UI elements are rendered and there is no any database values. Chrome's console shows following error:

dojo.js?version=7.8.0:16 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
d._getText @ dojo.js?version=7.8.0:16

Thank you in advance for your kind attention to my report.

Best regards,

Oleg
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Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

May 31, 2018, 10:56 pm
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My customer has BSOD problem of aksdf.sys when Windows Server starts. (Finally Windows Server is operable after restarting some times due to BSOD. Because update's rollback process will be invoked)
It seems that Windows Update installs incompatible updates against HASP runtime 6.51.

- Windows Server 2012 (Japanese)
- HASP Runtime 6.51
- HASP HL Pro USB installed.

So I have installed latest HASP Runtime 7.80.

I wonder if 7.80 can solve it or not...

(I want to restart server, however the server is remotely maintained, physically it is far from 750km over)
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Re : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

May 31, 2018, 11:39 pm
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Hi Kenji,

Version 6.51 was very old and may have some issue.
Latest version 7.8 is officially supported on Windows Server 2012. Please install the latest version and let us know if you face any issues.

It seems that 6.51 was installed on your machine some time back.
We no longer push the drivers via windows update. Hence you can update the same by using the installer.

Regards,
Ashish
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Re : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

May 31, 2018, 11:49 pm
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Re : Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable to render Sentinel EMS portal

June 1, 2018, 12:17 am
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Hi Oleg,

Please share if you are facing this issue on multiple machines or single?
I tested on my end with the same version of chrome and EMS is opening fine.

Also share the version of EMS used at your side.

Regards,
Ashish
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Re : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

June 1, 2018, 1:10 am
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Sure. I'll wait for your update.

Regards,
Ashish
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Re : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

June 1, 2018, 5:14 am
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Installing HASP Runtime 7.80 helped!
These 4 updates are installed and Windows Server 2012 restarted successfully. My company's app (with HASP HL) works too!

KB4099634

KB4103730

KB4103729

KB4033345

Thank you!
kenji uno
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