Upgrading from EMS 7.5 to 7.6 went very wrong: now I don't have either 7.5 or...
Hello,I just tried upgrading my EMS installation from 7.5 to 7.6. I ran the installer, it correctly identified the version 7.5 installed, started working, said it needed to upgrade the JRE, it finished...
View ArticleRe : Upgrading from EMS 7.5 to 7.6 went very wrong: now I don't have either...
Dear Customer,Thanks for reaching out to us.It appears that the Sentinel LDK EMS 7.6 Installation has been interrupted leaving EMS leftovers on the system. This may require further troubleshooting over...
View ArticleRe : Parallel key
Hello Angel, Thanks for raising the concern.Please help us confirm the below details to provide a discrete answer.1- the key configuration being used (ex HASP, superpro etc).2- the driver version used...
View ArticleRe : Parallel key
Thank you for replaying. 1. I am not sure what you mean by configuration. Please let me know what to look into and I will check it out. 2. Currently using version 7.5.9 also tried version...
View ArticleRe : Parallel key
Hello Angel, Thanks for the response.Please help me confirm if the issue persists with the latest driver version.The below link would be useful to download the...
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Re : Parallel key
Thank you for your suggestion.tried it as you explind.sorry to say it did not solve the issue.Please look at attached screen image.Than you
View ArticleSentinel Driver 7.6 on Windows 10 1709 Build 16299.19 (October Update) BSOD
On Windows 10 1709 build number 16299.19 , Sentinel driver version 7.60 (aksdf.sys) causes a BSOD with System Thread Exception not Handled.
View ArticleRe : Parallel key
Hello Angel,Thank you for responding back.Please be suggested to raise this problem with our support team by writing at technical.support@gemalto.com .As this would help to get a detailed investigation...
View ArticleRe : Sentinel Driver 7.6 on Windows 10 1709 Build 16299.19 (October Update) BSOD
Hello Juan, Thanks for raising the concern. We need to investigate the stated behavior and may raise it with our product engineering.Please help us get the kernel crash dump file that would generate...
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Can't install Sentinel HL driver on Windows 10 1709 (Fall Creators Update)
I'm using a dongle provided by UL for EMV testing with Brand Test Toolkit. The drivers they include for the Sentinel HL were working fine on my old Windows 10 Anniversary Update install.I got a new...
View ArticleRe : Can't install Sentinel HL driver on Windows 10 1709 (Fall Creators Update)
Hi Chris,Please note that "Sentinel Protection Installer 7.6.9" and "Sentinel System Driver 7.6.0" are packages only designed for the following hardware keys:Sentinel Hardware KeySentinel Dual Hardware...
View ArticleRe : Can't install Sentinel HL driver on Windows 10 1709 (Fall Creators Update)
Thank you. Before I received this reply, I also sent a request for support to UL. They said that the runtime I installed from them should have installed the proper drivers, but that I could manually...
View ArticleRe : Can't install Sentinel HL driver on Windows 10 1709 (Fall Creators Update)
Hi Chris,Thanks for your feedback,When you have the HASPUserSetup.7.54.exe installed and you apply the "Fall Creator Update" afterwards, it will corrupt the installation of the HASP setup. In such...
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RUS utility: License manager is too old.
Hello.To a customer who already has a HASP Net key, we have generated and sent the RUS file to create the *.c2v file. The message that the client sent to me (appears in RUS) is:if I plug the...
View ArticleRe : RUS utility: License manager is too old.
Hi Vasile,Hope you are keeping well.Kindly update the Sentinel LDK license Manager on target machine and try again.Download link is:...
View ArticleRe : RUS utility: License manager is too old.
Many thanks for your help, Anubhav.It’s working!All the best,Vasea
View ArticleFlexPDE dongle Hasp
I have a FlexPDE license and would like to run it on Linux. On the FlexPDE website, it refers met to download and install the dongle reader from http://www3.safenet-inc.com/support/hasp/enduser.aspx I...
View ArticleRe : RUS utility: License manager is too old.
Hi,Thanks for an update and good to know that the issue is resolved.Please feel free to contact us if you have any other query/concern.Regards,Anubhav
View ArticleRe : FlexPDE dongle Hasp
Hello Herman, Thanks for raising the concern.It seems that we need to install sentinel run-time drivers on the machine. This would enable you to use the license provided. Kindly help me confirm the...
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