Linux: error E4001 while running Envelope from Docker.
Hello,as mentioned in the title we have troubles getting linuxenv to detect Developer Key under Docker.I'll attach archive with Dockerfile and run-scripts, but what we basically do: 1) Inherit...
View ArticleRe : Linux: error E4001 while running Envelope from Docker.
Hi Vitaly,Hope you are keeping well.I would like to inform you that currently we do not have official support for Docker under Sentinel LDK. So I am not sure whether above mentioned scenario will work...
View ArticleLDK7.6，hasp_net_windows.dll，Runtime: .NET 2.0，
Our software is used c #,. NET Framework 3.5, the use of Sentinel Licensing API, the problem is LDK7.6 hasp_net_windows.dll is. NET Framework4.0, can not be used, I would like to have LDK7.6 Runtime:....
View ArticleRe : LDK7.6，hasp_net_windows.dll，Runtime: .NET 2.0，
Hello Laixx,Thanks for the reply.It has been clarified in readme file for c-sharp runtime sample :"The hasp_net_windows.dll provided in this sample has been compiled with .NET Framework 4.5. Prior to...
View ArticleMaster Wizard 7.6 never completes when introducing key
The "VLIB:Max OS X Vendor Library" reports "In queue" and never installs (tried many times, let it run overnight). All the other APIs and VLIBs install successfully, but I can not use any other tools...
View ArticleRe : Master Wizard 7.6 never completes when introducing key
Hello Larry,Thanks for raising the concern.We may need to investigate the reason behind the same.For this, please get in touch with our support team at technical.support@gemalto.com with following...
View ArticleEmptyScopeResults when trying to install a license
Hello, I have problems installing a license, it tells me Result Status of this is empty (EmptyScopeResults) What could be the solution?Sentinel runtime 6.60.1.36770
View ArticleRe : EmptyScopeResults when trying to install a license
Dear Customer,Thanks for your query.It appears that your application is unable to locate the required Feature that matches the scope.Please note that this error is faced if API is not able to access...
View ArticleError: A pending order currently exists for this key
Hi!I have recycled the Sentinel HL Max key and then I try to burn the new licence I get following error message:StatusActivation failed with status code :4181. You cannot generate an update for this...
View ArticleRe : Error: A pending order currently exists for this key
Hello Oleg, Thanks for raising the concern.It seems like some updates created for this key were not applied which lead to the inconsistency. For this problem, you can format the license key using the...
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How to Transfer Sentinal SL to a new machine
I have a doubt,I need to transfer the license from one machine to another and we can not do it.We follow the process of transference of lynx as follows:1- We generate the recipient information...
View ArticleRe : How to Transfer Sentinal SL to a new machine
Hello Denilson, Thanks for raising the concern.The mentioned steps are correct for SL license re-host. We need to verify the reason behind this error appearing. Hence, please be suggested to share your...
View ArticleSentinel RMS lservnt memory leak
Hi Support TeamWe recently upgraded the sentinel RMS service to version 9.1.0.104. This service is installed as a bundle from Aveva vendor who has wrapped this service into its products Aveva...
View ArticleRe : Sentinel RMS lservnt memory leak
Hi Jorge,Hope you are doing well!Thanks for writing to us and sharing your concern.As per the description shared by you, Yes there has been some issue with the Memory Leak in Sentinel RMS 9.1.x, which...
View ArticleRe : Sentinel RMS lservnt memory leak
Hi AshishKumar,Thanks so much for the quick response. We will be contacting Aveva about the memory leak issue. Not quite sure whether they have included the latest 9.2. If that is not the case then we...
View ArticleRe : Sentinel RMS lservnt memory leak
Hi Jorge,Thanks for the response. Glad to know I was able to answer your queries in time.It would be better to consult with AVEVA about the RMS version which can be used. Feel free to get back to us in...
View ArticleGetting Hard Lock Error While Installing Driver
When i try to install the Driver for HASP HL 3.25. I tried to install the software by downloading the Sentinel HASP LDK - Windows GUI Run-time Installer 7.6.When i try to install i am getting the...
View ArticleRe : Getting Hard Lock Error While Installing Driver
Hi Ajay,Hope you are keeping well.Kindly follow the given instructions and share the results:1. Try installing the Sentinel HASP/LDK Command line drivers version 7.60, here is the link to download the...
View ArticleRe : SuperPro driver not loading on Windows 10
Our client reports that the Sentinel System Driver 7.6.9 has fixed the problem using a SuperPro key with Windows 10 Device Guard enabled. Thanks to the Gemalto engineering team for meeting their...
View ArticleRe : SuperPro driver not loading on Windows 10
Hi Terry,Good to know that everything is working fine now.It has been our pleasure to serve our customers as we truly value our relationship. And not to forget your cooperation has helped us to achieve...
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